Customer Care Centre Service Coordinator

Siemens Mobility; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading medical technology firm is seeking a Customer Care Centre Service Coordinator based in Dubai, UAE. This role involves coordinating daily customer service requests and ensuring customer satisfaction. The ideal candidate will have a degree in Biomedical Engineering or a related field, excellent communication skills, and proficiency in Microsoft Office. The position requires flexibility for a 24/7 schedule, and knowledge of SAP is advantageous. Join a global team dedicated to pioneering breakthroughs in healthcare.

Qualifications

• Graduated Biomedical Engineer (preferred) or related field.
• Excellent organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office products is a must.
• Knowledge of SAP MM and SD modules is an advantage.
• Proficiency in English is essential.
• Flexibility to work in a 24/7 schedule including weekends.

Responsibilities

• Serve as the first point of contact for customers.
• Manage call handling, ticket creation, and dispatching.
• Coordinate field service activities and resources.
• Create and monitor notifications based on customer requests.
• Schedule field service jobs and visits.
• Ensure all service requests are well communicated and documented.

Skills

Excellent organizational skills

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Knowledge of SAP MM and SD modules

Proficiency in English

Flexibility to work in a 24/7 schedule

Education

Graduated Biomedical Engineer or related field

Job description

Customer Care Centre Service Coordinator based in Dubai, UAE

492550

Siemens Healthineers

SCM-Procurement / Supply Chain Logistics

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Centre Service Coordinator based in Dubai, UAE.

Your role

As part of the Siemens Customer Care Centre team: you will be part of experienced Customer Care Centre representatives and will be responsible for coordinating the daily customer service requests for the UAE and the lower Gulf countries Oman, Qatar, and Bahrain. In your role as CCC Service Coordinator, you will be accountable for providing assistance, support and information for Siemens Healthineers customers and for several Siemens offices to meet customers’ needs, to ensure customer satisfaction and the performance demands through effective communication and problem‑solving.

Your Tasks and Responsibilities

• Serve as the first point of contact for Siemens Healthineers customers.
• Maintenance Operation including call handling, ticket creation, clarification, dispatching till ticket closure.
• Direct communication with Siemens customers to coordinate and schedule field service activities and resources to ensure customer expectations and commitments are met on time.
• Creation and monitoring of different types of notifications based on customer requests.
• Scheduling CSEs and CESs based on requested field service jobs in respective regions.
• Coordinate the dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.
• Provide support, information, prioritization, and coordination of assigned CSEs/CESs of related service requests.
• Ensure all service requests and dispatches are well communicated, documented, prioritized and organized for review & follow‑up actions.

Qualifications / Profile

• You are a graduated Biomedical Engineer (preferred), or you studied Electrical Engineering/Clinical Engineering or related courses of study.
• Excellent organizational, interpersonal, and communication skills.
• Proficiency in Microsoft Office products is a must.
• Knowledge of SAP MM and SD modules is an advantage.
• Proficiency in English is a must.
• Flexibility to work in a 24/7 schedule including weekends on a rotational basis.

To find out more about the specific business, have a look at Products & Services – Siemens Healthineers (siemens-healthineers.com)

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs & Careers (siemens-healthineers.com)

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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