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A leading global hospitality brand in Dubai is hiring for a role that serves as the point of contact for clients, involving effective communication by phone and email. Responsibilities include updating records, handling inquiries, and preparing documents using office software. Applicants should possess strong communication skills and attention to detail. The company values diversity and is committed to equal opportunity employment, creating an inclusive environment for all associates.
Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse or trackball to update records, files, reservations and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos and other documents using word processing, spreadsheet, database or presentation software. Transmit information or documents using a computer mail or facsimile machine including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work‑related information using computers and/or point of sale systems.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments; support the team to reach common goals and listen and respond appropriately to the concerns of other employees. Report accidents, injuries and unsafe work conditions to manager. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non‑discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.
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