CRM Assistant Manager — Real Estate Success

Info Resume Edge; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A real estate development firm in Dubai is seeking an Assistant Manager – CRM. This role is crucial for managing customer relationships post-sales, ensuring satisfaction, and handling documentation. Ideal candidates will have a Bachelor's degree and 4-7 years in CRM within real estate, alongside excellent communication and organizational skills. Proficiency in MS Office and CRM software is necessary, as you will coordinate with multiple teams and provide effective resolutions to customer queries.

Qualifications

• Minimum 4–7 years of experience in CRM within a real estate developer firm.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage the end-to-end customer relationship process from booking to handover.
• Coordinate with sales, finance, projects, and legal teams to resolve customer queries.
• Handle customer documentation and agreement execution.
• Ensure timely updates to customers regarding project progress.
• Address customer concerns and provide effective resolutions.
• Generate reports and MIS for management review.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Problem-solving abilities

Proficiency in MS Office

CRM software proficiency

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

CRM software

Job description

A real estate development firm in Dubai is seeking an Assistant Manager – CRM. This role is crucial for managing customer relationships post-sales, ensuring satisfaction, and handling documentation. Ideal candidates will have a Bachelor's degree and 4-7 years in CRM within real estate, alongside excellent communication and organizational skills. Proficiency in MS Office and CRM software is necessary, as you will coordinate with multiple teams and provide effective resolutions to customer queries.