Corporate Services Manager (UAE National)

HSBC Recruitment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent global banking institution in Dubai seeks an experienced professional to manage operations and ensure client service excellence. This role requires strong knowledge of cash management, excellent interpersonal skills, and a graduation degree for UAE work permit eligibility. The ideal candidate will be a diligent self-starter with a can-do attitude and a track record in client services.

Qualifications

• Strong knowledge of local and regional cash management.
• Diligent, self-starter with excellent planning skills.
• Good commercial awareness and economic knowledge.

Responsibilities

• Manage day-to-day operations of offices.
• Handle customer queries for corporate account operations.
• Ensure effective internal and external communication.

Skills

Client Services knowledge

Interpersonal skills

Time management

Analytical skills

Selling skills

Education

Graduation degree

Job description

Overview

In this role, you will

Manage the day-to-day operations of offices, with emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.

Handle Local and international customer queries relevant to corporate account operations, including advising on electronic channels, payments and cash management, trade operations, other available products and services of the Bank.

Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects.

Serve as liaison between Client Service and other project stakeholders; ensure completion of Diary watch checks for all areas of corporate branch operations.

Assist / liaise with other departments / units / segments / processing units of the Bank to achieve the common business goals, targets and service image of the Bank.

Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business.

Accountable for delivering Client Service excellence globally, effectively managing any risks and issues; identify opportunities globally and effectively managing the regional CSMs to deliver against client promises.

Review at regular intervals recent audit reports issued by Bank’s internal / external auditors and local regulators towards ensuring that all recommendations covering the branch have been implemented and maintained, unless dispensation has been obtained for the same.

Identify and introduce service improvements to improve the overall client experience; resolve global client service issues and challenges as the final escalation point.

Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships; cross selling products appropriate to customer needs and providing superior service support for all.

Analyze clients activities and provide advice and suggestions to clients to improve; generate referrals for other areas of business in HSBC.

Keep abreast of external factors influencing international business, e.g., economic, cultural, geographical, procedural and regulatory requirements; deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Carry out the DBIRO activities for the branch – Undertake Information Security consultation, support the implementation of primary ISR controls, manage the Secondary ISR controls.

Qualifications and requirements

• Strong knowledge of local and regional cash management with proven track record in Client Services.
• Good knowledge and direct experience of service provision and how customer service impacts client perception.
• Diligent, not afraid to get into the detail.
• Self-starter, highly motivated and determined with a can-do attitude.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
• Excellent time management, planning and organization skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
• Strong analytical and selling skills
• A good understanding of the market & market trends, competitive environment and regulatory environment.
• Graduation degree is a must – to secure a UAE Visa and Work Permit.

For further details and application information please visit our careers site, searching under reference number 0000LR2G.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.