Coordinator

Flowserve Corporation; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global industrial manufacturing company located in Dubai is seeking a Coordinator to oversee daily customer service activities. The role involves managing customer enquiries, processing orders, and ensuring timely order fulfillment. Candidates should be detail-oriented, possess strong organizational skills, and have at least 2-3 years of relevant experience in customer service order management. Proficiency in SAP and MS Office is preferred. The company offers a dynamic work environment focused on customer satisfaction.

Qualifications

• 2-3 years of relevant experience in customer service order management.
• Experience in warehouse or manufacturing environment.
• Background in industrial manufacturing.

Responsibilities

• Lead day-to-day activities in customer service.
• Handle customer enquiries and quote entries.
• Act as a point of contact for customer inquiries.
• Coordinate with logistics to ensure timely shipping.

Skills

Customer service order management

Strong organizational skills

Detail oriented

Experience with MS Excel

Experience with MS Word

Education

Degree in relevant field

Tools

SAP

Trident

Job description

Role Summary: The Coordinator will lead the day‑to‑day activities in the customer service. Focus on the fulfillment of customer requirements for their specific site through successful execution of site initiatives incorporating the strategy set by Flowserve. Coordinate workload daily with the planners and determine resources needed to ensure that we meet customers' expectation.

Responsibilities

• Handling customer enquiries and quote entry in the Trident system.
• Accurately enter customer orders into SAP ERP and send order confirmations ensuring all information is complete and correct.
• Act as a point of contact for customer inquiries about their orders, providing information and resolving issues.
• Work with other departments such as sales engineering, pricing team and stores to ensure timely and efficient order fulfillment.
• Handle and resolve customer complaints or discrepancies that arise with customer orders.
• Coordinate with logistics to ship the material on time.
• Follow up with customer to collect the shipment on time.
• Send invoices to customers as per the PO guideline.

Preferred Experience / Skills

• Customer service order management related work experience.
• Experience in a warehouse or manufacturing environment.
• Background in industrial manufacturing.
• Strong organizational skills and detail oriented.
• Experience with MS Excel and Word.
• Experience in SAP and Trident.
• Degree in relevant field and/or 2-3 years relevant experience.

Required Experience

IC