Control Center Duty Officer Aviation Security

Business Umbrella; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading security solutions provider in Dubai is seeking a Monitoring and Surveillance professional to oversee operational data and manage incidents effectively. The role involves coordinating with internal teams and emergency services, ensuring compliance with safety standards, and managing communications during shifts. Candidates should possess a bachelor's degree and a minimum of 4 years of experience in the Aviation Security Domain. This position offers an opportunity to contribute significantly to operational performance in a dynamic environment.

Qualifications

• Minimum 4 years of experience in the Aviation Security Domain.
• Strong communication skills with internal and external stakeholders.
• Ability to respond quickly to emergencies and manage incidents.

Responsibilities

• Continuously monitor operational data and surveillance systems.
• Coordinate with field teams and emergency services for incident resolution.
• Prepare reports on activities, incidents, and operational inefficiencies.

Education

Bachelors degree or equivalent

Job description

Monitoring and Surveillance

• Continuously monitor realtime operational data communication channels or surveillance systems for anomalies or incidents.
  
• Oversee multiple systems (e.g. CCTV, alarm systems, SCADA or other monitoring technologies) to ensure optimal functionality.
  
• Respond to system alerts, alarms or emergency situations promptly, ensuring proper protocols are followed.
  

Incident Management

• Serve as the first point of contact for emergencies or operational disruptions.
  
• Coordinate with field teams, internal departments and external agencies (e.g. emergency services) to resolve issues efficiently.
  
• Log incidents, decisions and actions taken, ensuring all details are recorded for further analysis or reporting.
  

Communication and Coordination

• Ensure clear, timely and efficient communication with field personnel, managers and other stakeholders.
  
• Liaise with internal departments to provide realtime updates and status reports to management.
  
• Maintain communication flow between shifts, ensuring that information is passed on smoothly to incoming teams.
  

Operational Support

• Support daily operations by ensuring all control‑center systems are functional and performing regular system checks.
  
• Perform troubleshooting for system errors and escalating issues to technical teams when necessary.
  
• Assist with contingency planning and help implement response measures during emergencies or system failures.
  

Shift Management

• Oversee and manage activities during assigned shifts, ensuring that operations are consistent and uninterrupted.
  
• Maintain shift logs, ensuring that all key decisions, incidents and operational updates are recorded.
  
• Ensure handovers between shifts are efficient, with all important updates communicated to the incoming shift team.
  

Compliance and Reporting

• Ensure that all operations adhere to company policies, safety standards and regulatory requirements.
  
• Prepare and submit reports on daily activities, incidents and any operational inefficiencies.
  
• Contribute to the creation and review of standard operating procedures (SOPs) to improve operational performance.
  

Crisis Management

• Take the lead during emergency situations by following predefined emergency protocols and mobilizing appropriate resources.
  
• Work closely with emergency response teams or first responders to ensure effective handling of critical incidents.
  

System Maintenance

• Report any faults, system errors or technical issues to the relevant maintenance or technical departments.
  
• Assist in regular testing, calibration or updating of systems to ensure smooth operations.
  
• Stay updated on technological advancements in control‑center tools and equipment.
  

Education

Bachelors degree or equivalent minimum 4 years of experience in the Aviation Security Domain

Required Experience

Unclear Seniority