Concierge Personnel

Al Hamra; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading real estate development company in Ras Al Khaimah is seeking a Concierge Personnel to provide exceptional customer service. The role involves responding to inquiries, managing reservations, and ensuring high customer satisfaction. Ideal candidates are university graduates with prior hospitality experience and proficiency in English, Arabic, and Russian. This position requires flexibility in working hours and a professional demeanor.

Qualifications

• Prior experience in customer service, front desk, or hospitality.
• Ability to work flexible hours, including weekends.
• Professional appearance and demeanor.

Responsibilities

• Act as the primary point of contact for customers.
• Respond to inquiries, arrange reservations and bookings.
• Manage requests and complaints to ensure customer satisfaction.

Skills

Customer service experience

Excellent communication skills

Fluency in English

Fluency in Arabic

Fluency in Russian

Problem-solving ability

Attention to detail

Education

University graduate

Tools

MS Office

Job description

Al Hamra is a Ras Al Khaimah based real estate development and investment company focused on creating premier lifestyle communities and luxury hospitality experiences. Founded in 2003, the company has been instrumental in shaping the real estate landscape of Ras Al Khaimah, particularly through developments like Al Hamra Village. Al Hamra is known for its integrated communities, master-planned developments, and investments in hospitality, retail, and leisure.

Role Summary:

The Concierge Personnel will act as the primary point of contact for our customers, providing friendly, professional, and personalized service. Key responsibilities include responding to inquiries, arranging reservations and bookings, managing requests and complaints, and ensuring a high level of customer satisfaction.

Key Requirements:

• University graduate.
• Prior experience in customer service, front desk, or hospitality.
• Excellent communication and interpersonal skills.
• Fluency in English, Arabic, Russi????n (spoken and written).
• Proficiency in MS Office applications.
• Strong problem-solving ability and attention to detail.
• Ability to work flexible hours, including weekends.
• Professional appearance and demeanor.

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