Compliance Certification Coordinator - Game Testing & Lab Liaison

Caliberly; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

A leading gaming compliance firm is seeking a Compliance Certification Coordinator to manage the certification process for games. This role involves overseeing compliance with regulatory standards, coordinating with laboratories, and ensuring all submissions meet stringent quality checks. The ideal candidate will have extensive experience in iGaming compliance and excellent project management skills. This position is based in Dubai and may involve travel to labs and regulators.

Qualifications

• Minimum 5 years in iGaming or gaming compliance.
• Experience certifying multiple games in major jurisdictions.
• Strong project-management skills with zero-defect mindset.

Responsibilities

• Own the end-to-end certification pipeline for all games.
• Act as point of contact for lab and regulators.
• Run internal readiness audits on staging builds.

Skills

5 years in iGaming or land-based gaming compliance

Proven track record of securing approvals in multiple major jurisdictions

Familiarity with GLI/BMM/iTech standards

Strong project-management discipline

Excellent document control and technical writing

Confident negotiator and communicator

Fluent English

Tools

Kubernetes

Project management tools

Job description

Overview

Job Title: Compliance Certification Coordinator Game Testing & Lab Liaison

Experience: Minimum 5 Years

Location Bangkok Yhailand & Dubai UAE

Salary: AED 15000 - 25000 (Negotiable Subject to Experience)

Mission

Own the end-to-end certification pipeline for all in-house and third-party games ensuring every title passes testing at GLI BMM iTech Labs (or equivalent) and meets the technical standards required for each target licence (e.g. MGA UKGC New Jersey DGE Ontario AGCO).

Core Responsibilities

• Certification Planning: Build and maintain a jurisdiction-by-jurisdiction test matrix that maps every game feature to the latest GLI/BMM/iTech requirements; update it within 24 hours of any regulatory change.
• Submission Pack Ownership: Assemble and quality-check all artefacts (source code hash RNG logs artwork sign-offs pay-table math vulnerability scans) before they reach the lab. No incomplete packs leave the door.
• Lab Liaison: Act as single point of contact for external laboratories: schedule test windows, negotiate turnaround times, track defects and clear queries within SLA.
• Internal Readiness Audits: Run pre-cert dry-runs on staging builds; reject any release that fails internal GLI-11 / GLI-19 / GLI-33 checklists.
• Change Management: Gatekeep production updates; any post-cert code or math change is logged, impact-assessed and if required re-certified before deployment.
• Regulatory Reporting: Produce evidence bundles and attestation letters for licensing bodies; respond to regulator questions within 48 hours.
• Cross-Team Coordination: Work daily with Product QA, Math, Security and Legal to keep features compliant without slowing delivery.
• Process Improvement: Automate test-pack generation, defect tracking and compliance dashboards; target 20% year-on-year reduction in certification cycle time.

Required Experience & Skills

• 5 years in iGaming or land-based gaming compliance with at least 3 focused on laboratory certification.
• Proven track record of securing approvals in multiple major jurisdictions (e.g. MGA UKGC NJ DGE AGCO PAGCOR).
• Deep familiarity with GLI/BMM/iTech standards, RNG and RTP testing, PCI DSS basics, ISO/IEC 17025 methodology.
• Strong project-management discipline: can run 10 concurrent submissions without deadline slips.
• Excellent document control and technical writing; zero-defect mindset.
• Confident negotiator and communicator comfortable pushing back on labs or internal teams to protect compliance.
• Fluent English; additional language relevant to target markets is a plus.

Desirable Extras

• Experience certifying sports-betting platforms (GLI-33) and live-dealer studios.
• Prior work with Kubernetes-based deployments and secure build pipelines.
• Professional certifications (e.g. CAMS CISA ISO 27001 Lead Implementer).

Reporting Line & Location

Reports to: Head of Compliance & Licensing.

Location: On-site in Bangkok Thailand or Dubai UAE (regular travel to accredited test labs and regulators 10%).

What Success Looks Like

• First-time-pass rate 95% across all submissions.
• Average lab cycle 30 days (from submission to approval).
• Zero critical findings in regulatory audits.