Complex Sales Manager - Mice & Corporate

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Sales Manager for MICE and Corporate segments. The successful candidate will proactively handle sales opportunities, build long-lasting customer relationships, and achieve personal sales goals across luxury properties. Ideal candidates should have relevant experience in sales and marketing, with a focus on delivering exceptional customer service.

Qualifications

• 2 years of experience in sales and marketing.
• Experience in managing relationships with customers and stakeholders.

Responsibilities

• Solicit and handle sales opportunities.
• Build long-term value-based customer relationships.
• Achieve personal sales goals across luxury properties.
• Support operational aspects of booked business.

Skills

Sales and marketing experience

Relationship building

Customer service excellence

Education

2-year degree in relevant field

4-year bachelor's degree in relevant field

Job description

Overview

Mina Seyahi Complex in Dubai is hiring a Sales Manager for MICE and Corporate segments responsible for proactively soliciting and handling sales opportunities ensuring timely business turnover for seamless service delivery and leading daily sales activities with a focus on building long-term value-based customer relationships. The role also involves achieving personal sales goals while driving group and event business across the complex's luxury properties.

Candidate Profile

Education and Experience

• 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 3 years experience in the sales and marketing or related professional area.
• OR
• 4-year bachelor's degree in Business Administration Marketing Hotel and Restaurant Management or related major; 1 year experience in the sales and marketing or related professional area.

Core Work Activities

• Building Successful Relationships that Generate Sales Opportunities
  • Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
  • Develops relationships within community to strengthen and expand customer base for sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate complete and effective turnover to Event Management.

• Managing Sales Activities
  • Participates in sales calls with members of sales team to acquire new business and/or close on business.
  • Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

• Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
  • Identifies new business to achieve personal and location revenue goals.
  • Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the location based on market conditions and location needs.
  • Gains understanding of the locations primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution.

• Providing Exceptional Customer Service
  • Supports the companys service and relationship strategy driving customer loyalty by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports the companys customer service standards.
  • Provides excellent customer service consistent with the daily service basics of the company.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.

Note: EEO statement included by original text is preserved below in its original form in this revised description.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience: Manager