Community Mall Manager

Palmon Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent retail management firm is seeking a dynamic Community Mall Manager in Dubai. This role involves overseeing daily operations, ensuring tenant satisfaction, and enhancing customer experiences. The ideal candidate will possess strong leadership, excellent communication skills, and a background in retail management. The position requires flexibility to work evenings and weekends and a commitment to community involvement.

Qualifications

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven experience in retail management or community engagement.
• Ability to analyze market trends and customer data.
• Creative problem-solving skills and a proactive approach.
• Strong organizational and multitasking capabilities.
• Familiarity with digital marketing and social media.
• Commitment to community involvement and development.
• Flexibility to work evenings and weekends as needed.
• Knowledge of the real estate industry and local market dynamics.

Responsibilities

• Oversee the daily operations of the community mall.
• Develop and implement operational policies and procedures.
• Oversee security, cleaning, and maintenance schedules.
• Develop marketing strategies to promote the mall.
• Manage tenant relationships and compliance with lease agreements.
• Conduct regular market research on customer preferences.
• Coordinate tenant onboarding and performance monitoring.
• Prepare and monitor financial performance and budget.

Skills

Strong leadership and team management skills

Excellent verbal and written communication

Proficient in budgeting and financial analysis

Experience in event planning and community engagement

Knowledge of retail operations and customer service best practices

Ability to work under pressure and manage multiple priorities

Strong analytical skills for market research

Negotiation and conflict resolution skills

Proficient in Microsoft Office Suite and property management software

Job description

Position Overview

We are seeking a dynamic and experienced Community Mall Manager to oversee the daily operations of our thriving community mall in Dubai. The successful candidate will be responsible for ensuring optimal mall performance, maintaining high occupancy rates, and delivering exceptional customer experiences while managing tenant relationships and facility operations.

Responsibilities

1. Oversee the daily operations of the community mall, ensuring a high level of customer service.
2. Develop and implement operational policies and procedures
3. Oversee security, cleaning, and maintenance schedules
4. Develop and implement marketing strategies to promote the mall and its tenants.
5. Manage tenant relationships, addressing concerns and ensuring compliance with lease agreements.
6. Oversee lease compliance, tenant mix optimization, and renewal negotiations.
7. Coordinate tenant onboarding processes and ensure smooth integration.
8. Monitor tenant performance and occupancy levels to maximize revenue.
9. Develop strategies to enhance customer experience and satisfaction.
10. Handle customer complaints and feedback effectively.
11. Conduct regular market research to understand customer preferences and trends.
12. Coordinate events and activities that engage the community and drive foot traffic.
13. Prepare and monitor financial performance, including budgeting and expense management.
14. Analyze performance metrics and prepare regular management reports.
15. Monitor revenue streams including rent collection, common area charges, and promotional fees.
16. Collaborate with facilities management teams to ensure optimal building performance.
17. Coordinate preventive maintenance schedules and emergency repairs.
18. Supervise cleaning, landscaping, and general maintenance contractors.
19. Collaborate with local businesses and organizations to foster partnerships.
20. Ensure compliance with health and safety regulations within the mall.
21. Monitor customer flow, satisfaction levels, and overall mall performance.
22. Prepare reports for senior management on mall performance and strategic initiatives.
23. Foster a welcoming environment that encourages repeat visits.

Preferred Candidate

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proven experience in retail management or community engagement.
4. Ability to analyze market trends and customer data.
5. Creative problem-solving skills and a proactive approach.
6. Strong organizational and multitasking capabilities.
7. Familiarity with digital marketing and social media.
8. Commitment to community involvement and development.
9. Flexibility to work evenings and weekends as needed.
10. Knowledge of the real estate industry and local market dynamics.

Skills

1. Strong leadership and management skills.
2. Excellent verbal and written communication.
3. Proficient in budgeting and financial analysis.
4. Experience in event planning and community engagement.
5. Knowledge of retail operations and customer service best practices.
6. Ability to work under pressure and manage multiple priorities
7. Strong analytical skills for market research.
8. Negotiation and conflict resolution skills
9. Proficient in Microsoft Office Suite and property management software.