Club Lounge Attendant

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 40,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated Guest Service Associate to manage guest check-ins and provide exceptional service. In this role, you will secure payments, coordinate with housekeeping, and address guest requests. The ideal candidate will have a high school diploma and a passion for providing excellent service. Join a team that values diversity and offers opportunities for growth in a thriving environment.

Qualifications

• Process guest check-ins, check-outs, and room assignments.
• Secure payments and activate/reissue room keys.
• Assist guests with requests and concerns to ensure satisfaction.

Responsibilities

• Coordinate with housekeeping to track room status.
• Operate telephone switchboard and answer guest calls.
• Maintain confidentiality and ensure proper hygiene standards.

Skills

Guest service

Communication

Problem-solving

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Process all guest checkins checkouts room assignments and room change/late checkout requests. Secure payment; activate/reissue room keys. Ensure rates match market codes document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports contingency lists and credit card authorization reports. Supply guests with directions and information. Answer record and process all guest calls requests questions or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cashguests checks process all payment types vouchers paidouts charges and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.