Clinic Manager

Nova Medical Center; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare facility in Abu Dhabi is seeking a Facility Manager to oversee the front office, billing, and patient care services. The ideal candidate will have at least 7 years of experience in finance or administration within healthcare, with a focus on operational efficiency and service quality. Proficiency in English is essential, while knowledge of Arabic is advantageous. The role emphasizes patient satisfaction and effective management of resources.

Qualifications

• 7 years of experience in finance and/or administration in a healthcare facility, including 3 years in a supervisory role.
• Ability to function in a multi-disciplinary team.
• Understanding of the multi-cultural environment in the Middle East.

Responsibilities

• Manage overall facility’s front office and support services.
• Monitor outpatient services and ensure continuity of patient care.
• Oversee facility’s accounting and ensure compliance with medical insurance protocols.

Skills

Clinic management

Interpersonal skills

Decision making

Problem solving

Budget management

Knowledge of medical insurance protocols

English proficiency

Arabic language proficiency

Education

Bachelor's degree

Post graduate diploma in management or administration

Tools

Basic computer knowledge

Job description

Responsibilities

• Responsible for the overall management of the facility’s front office, billing/ accounting, insurance and support services.
• Outpatient services are monitored and doctors’ clinics are scheduled in a way that promotes the continuity of patient care and systematic flow of facility’s operations.
• Flow of patients’ medical records and release of medical information are monitored as per company standards.
• Oversees the management of the facility’s accounting including debtors days.
• Consolidates daily sales reports with analysis and ensures that senior management is informed of significant variations.
• Exercise overall cost effective budgetary control over purchases and expenditure supplies.
• Liaises with Insurance companies on matters related to claims, approvals and dispatch and also conduct a periodic analysis on disallowances and resubmission.
• Sees to it that insurance authorizations are monitored to ensure it is done accurately and on time.
• Preparation of annual revenue expenditure and capital budgets, identification of potential cost reduction areas and implementation of the requisite measures.
• Responsible for the performance management, continuous improvement and quality management of these areas, based on organizational values.
• Ensures that a service culture is actively promoted within the Medical Center.
• Should ensure patient satisfaction is monitored and assessed.
• Should build up a mutual beneficial relationship with relevant medical aids and suppliers.

Qualifications

• Bachelor’s degree from an accredited program. A certificate of post graduate diploma in management or administration field is an advantage.
• Not less than 7 years working experience in a finance and/or administration function in a healthcare facility, 3 years of which should be supervisory/managerial in nature.
• Knowledge of clinic management and administration.
• Experience in start-up projects involving initial set-up of a clinic/medical center facility.
• Familiar with various administrative competencies, quality assurance, budget management and service planning, education and training, concepts and principles of management, and writing policies/procedures.
• Ability to function in a multi-disciplinary team.
• Understanding of multi-cultural environment in the Middle East.
• Well developed interpersonal skills, effective decision making, problem solving and a calm disposition at all times.
• English language proficiency is a must and Arabic language would be an advantage.
• Basic knowledge of computers.
• Knowledge of medical insurance protocols is a must.
• Preferably residing in Abu Dhabi or willing to reside in Abu Dhabi.

About The Company

Nova Medical Center is located at Al Ain, the eastern region of Abu Dhabi, also known as the “Garden City of the Gulf” and second largest city in the Emirate of Abu Dhabi.

As a medical institution, Nova Medical center is committed to providing the highest quality care for medical and dental and strives to improve the health of the communities it serves. We offer a range of services and information as well as advice and treatment for a range of health, skin and dental problems. Our Patients receive treatment from primary-care physicians, nurses, specialists and health-care professionals whose sense of compassion is as highly regarded as their expertise.

Our Patient… Our Partners

Our main goal is to provide and deliver to you a quality care and best service, with focus on your safety and by meeting and exceeding your expectations. To accomplish this goal, we consider you, our patients, as our partner.