Client Solutions Manager (Tech) - MENA

TikTok; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global social media platform is seeking a Client Solutions Manager based in Dubai. In this role, you will manage and grow relationships with clients, utilizing your expertise in digital marketing and campaign management. The ideal candidate should have at least 5 years in client-facing roles, possess strong analytical skills, and communicate effectively in both Arabic and English. This position offers a dynamic work environment focused on client satisfaction and strategic growth.

Qualifications

• At least 5 years of experience in client-facing roles, with a focus on digital marketing.
• Strong problem-solving skills with a deep understanding of the digital marketing ecosystem.
• Proficient in analyzing campaign performance data.

Responsibilities

• Manage and grow post-sale client relationships with advertisers.
• Coordinate with internal teams for successful campaign execution.
• Analyze ad campaigns and provide data-driven insights.

Skills

Client-Centric

Analytical Mindset

Strategic Thinking

Tools

Campaign Management

Digital Marketing Tools

Job description

Overview

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes.
• Cross-functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
• Work with internal teams to guide inventory allocation.
• Monitor and analyze ad campaigns, and proactively take initiative to improve results.
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
• Share marketplace feedback and guide our advertising strategy. Support and work with the sales team on pre-sale research and pitch.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Minimum Qualifications

• At least 5 years of experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
• Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
• Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
• Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
• Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector.

Preferred Qualifications

• Expertise in managing Ad Campaigns (META, Google, TikTok etc).
• Experience in managing a portfolio of Tech Clients.
• High oral fluency in Arabic and English is preferred to communicate directly with business partners across the METAP region and external clients.