Client Servicing

Pinetree FZC; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A creative advertising agency in Sharjah is looking for a client-servicing professional to manage client relationships and ensure customer satisfaction. This full-time on-site role involves overseeing customer service processes and effectively communicating with internal teams. The ideal candidate will have strong client management and communication skills, along with a bachelor's degree in a related field. Prior experience in advertising agencies is preferred, focusing on building effective client engagements.

Qualifications

• Experience in client services; strong ability to build and maintain relationships.
• Effective communication and customer service skills to meet client expectations.
• Proficient in time management and multitasking for client needs.

Responsibilities

• Manage client relationships and ensure customer satisfaction.
• Communicate with internal teams to deliver high-quality solutions.
• Oversee customer service processes and address client concerns proactively.

Skills

Client relationship management

Strong communication skills

Customer service

Time management

Problem-solving

Education

Bachelor's degree in marketing, advertising, communication, or a related field

Job description

Company Description

Pinetree FZC is a team of experienced professionals from leading advertising agencies in the Middle East, committed to helping brands achieve unique identities through creative approaches. Known for our high-quality work, we specialize in making brands stand out through name creation, tagline development, logo design, and more. Our expertise spans five key areas: creative services, branding, content creation, web, digital marketing, and event management. We focus on delivering impactful, innovative messages to influence target audiences in alignment with our clients' objectives.

Role Description

This is a full-time, on-site role located in Sharjah for a client-servicing professional with experience in advertising agencies. The responsibilities include managing client relationships, understanding their needs, ensuring customer satisfaction, and effectively communicating with internal teams to deliver high-quality solutions. The role involves overseeing customer service processes, addressing client concerns proactively, and supporting financial planning related to client accounts.

Qualifications

• Experience in client services with the ability to build and maintain strong relationships with clients.
• Strong communication and customer service skills to ensure client expectations are met or exceeded.
• Ability to achieve high levels of customer satisfaction through proactive engagement and problem-solving.
• Basic understanding of finance principles, particularly related to client project management and budgeting.
• Proficiency in time management and multitasking to handle client needs and agency processes effectively.
• A bachelor's degree in marketing, advertising, communication, or a related field is preferred.
• Prior experience working in advertising agencies is highly desirable.