Client Services Rep

IQVIA AG; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading healthcare intelligence provider is seeking a Client Service Representative in Dubai. The candidate will ensure client satisfaction by managing contract specifications and enhancing business relationships. Responsibilities include maintaining effective communications, monitoring service performance, and providing clients with insights into product usage. The ideal applicant holds a Bachelor's degree, has four years of work experience, and possesses strong analytical and problem-solving skills. A mix of client service and pharmaceutical knowledge is essential for this role.

Qualifications

• Four years of related work experience required.
• One to two years of experience as an IQVIA Client Service Representative required.
• Broad knowledge of the pharmaceutical industry and IQVIA products.
• Proficiency in meeting facilitation and presentation.

Responsibilities

• Ensure client satisfaction and fulfillment of contract specifications.
• Maintain effective communication with sales and client service.
• Monitor performance against service agreements.
• Research and respond to client inquiries.

Skills

Client relationship management

Analytical skills

Communication skills

Problem solving

Proficiency in Excel

Education

Bachelor's Degree

Tools

PC applications

Job description

Job Overview

Under broad guidance ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long‑term relationship either broad client or offering focused.

Share responsibility as part of the team that drives over US$12m in info and data business.

Essential Functions

• Ensures fulfillment of contract specifications and adhoc client requests to build client satisfaction under supervision.
• Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day‑to‑day contact possibly focused on a specific product or service.
• Ensures through review and verification that the product deliverable meets the customer’s specifications including timeliness and quality.
• Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
• Monitors performance against existing service agreements and ensures clients obligations are met.
• Researches, analyzes and responds to client that require an indepth understanding of the client specific business line and/or therapeutic market.
• May conduct product/services and process training for clients and other employees.
• May conduct service meetings at client sites.
• Represents IQVIA on external client projects.
• May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

• Bachelors Degree — Req
• Four (4) years of related work experience — Req
• One (1) to two (2) years experience as an IQVIA Client Service Representative — Req
• Broad knowledge of the concepts, practices and procedures of the client service representative field — Req
• Broad knowledge of IQVIA products and the Pharmaceutical industry — Req
• Meeting facilitation, presentation and training experience — Req
• Proficiency in PC applications such as Excel
• Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Ability to travel to clients and IQVIA offices as appropriate
• Accreditation preferred in multiple business lines of IMS service certification program — Req

Company Summary

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.