Client Services Manager, Business Banking.RBU - King Abdul Aziz - SHJ - BB Customer Service & Q[...]

SupportFinity™; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial services company is seeking a dedicated Customer Service representative to manage service needs for SME customers in the UAE. The role involves executing maintenance activities, handling escalated complaints, and maximizing cross-sell opportunities. This full-time position is ideal for entry-level candidates looking to grow in the customer service field.

Responsibilities

• Managing service needs of walk-in SME customers.
• Execution of maintenance activities including KYC handling.
• Delivering superior customer service and handling escalated complaints.
• Maximizing cross-sell opportunities.

Job description

Overview

Mashreq | Posted Sep 14, 2025

Full-time | United Arab Emirates | Negotiable | Entry (0-2 yrs)

Responsibilities

• Managing service needs of walk-in SME customers. To ensure that SE Account Manager’s involvement in operational issues is brought to minimum level
• Execution of maintenance activities including KYC handling and Compliance related activities and exception handling
• To ensure ‘superior customer service’ delivery and being the single point of contact for SE AM’s handling all escalated and complex customer complaints effectively in a timely manner
• Maximize cross-sell opportunities by referring the leads to the SE Account Manager

About the company

Mashreq