Client Services Coordinator

BNC Network; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading project intelligence firm in Sharjah is seeking a Client Services Coordinator to manage client accounts and support customer service teams. This role involves onboarding clients, coordinating meetings, and ensuring high customer retention. Ideal candidates hold a Bachelor's degree and possess excellent communication and organizational skills. The firm values a positive attitude and customer-focused approach.

Qualifications

• Bachelor's degree in Business, Management or a related field.
• Excellent written and oral communication skills.
• Excellent people skills and customer service approach.
• Ability to manage multiple priorities effectively.
• Independence and resourcefulness.

Responsibilities

• Supporting customer on-boarding process and handling client requests.
• Coordinating client meetings and following up on payments.
• Monitoring client usage to support customer life-cycle plan.
• Compiling reports and presentations as required.

Skills

Excellent written and oral communication skills

Excellent people skills

Positive, 'can-do' attitude

Customer service approach

Expertise in internet and software tools

Ability to present information effectively

Ability to manage multiple priorities

Independence and resourcefulness

Education

Bachelor's degree in Business, Management or related field

Tools

Synergy

Interact

Job description

Overview

Who are we?

BNC is the largest database of project intelligence in the Middle East, Africa, and South Asia, covering over 36,000+ live projects across the energy, urban, transport, and industrial sectors in 72 countries. Founded in 2004 as a technology company, BNC offers project intelligence services deeply integrated with a unique and specialized cloud CRM system that automates the sales process for companies selling to projects.

Listing over 180,000+ project profiles, we cover a total project market valued at over USD 17 trillion. Our extensive database also includes 200,000+ companies and 250,000+ contacts. BNC publishes thousands of reports and analytics, along with a daily project newsletter that reaches over 68,000 industry professionals.

· We are Techies

We created a unique state-of-the-art SaaS platform to automate lead generation and digitize the project-sales process.

· We are Researchers

We created the region's largest project intelligence database and have held this position since 2004!

· We are Analysts

We present actionable insights from our extensive data through construction analytics and thought leadership reports.

· We are Communicators

We reach over 66,000 business leaders and industry professionals every day.

· We are Enablers

We imagineer new ways to connect entities across the construction industry to transform information exchange on projects.

Job Purpose

As Client Services Coordinator, you would be responsible for administrative management of client accounts and supporting Client Services personnel as required to ensure customer service excellence and a high customer retention rate.

Roles & Responsibilities

• Supporting the customer on-boarding process by ensuring that client information is fully updated, coordinating induction training, user setup etc.
• Providing administrative support by handling client requests pertaining to user management, administrative queries.
• Coordinating client meetings as required.
• Payment follow-up and collection.
• Client usage monitoring to support the customer life-cycle plan.
• Renewal follow-up to support Account Managers and on accounts that is without a dedicated Account Manager.
• Executing special customer calling campaigns.
• Compiling reports and presentations as required.
• In addition to the above, the CLS coordinator is expected to complete any other tasks as assigned by his / her Manager.

Qualifications

• Bachelor's degree in Business, Management or a related field.
• Excellent written and oral communication skills.
• Excellent people skills, a positive, “can-do” attitude and a customer service approach.
• Expertise in the use of the internet and in-house software tools such as Synergy & Interact.
• Ability to effectively present information to stakeholders at all levels of the organization and respond to questions in a timely manner.
• Ability to efficiently organize and manage multiple priorities.
• Independence and are resourceful