Client Service Account Manager Associate

JPMorganChase; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services firm in Abu Dhabi seeks a driven Client Service Associate to become the key partner for clients, offering tailored solutions through innovative treasury products. In this role, you will build enduring client relationships, serve as the primary point of contact, and actively participate in strategies that foster client success. An ideal candidate will possess excellent communication skills and experience in client portfolio management. Proficiency in Arabic is an asset.

Qualifications

• Excellent communication skills are essential for client interactions.
• Proven ability to work under pressure while maintaining professionalism.
• Experience in managing clients and portfolio effectively.

Responsibilities

• Develop and maintain partnerships with clients.
• Serve as a trusted adviser to clients.
• Promote self-service tools to clients.
• Identify efficiencies and opportunities for cross-selling.
• Record all client interactions diligently.
• Identify risks associated with client activities.

Skills

Excellent verbal and written communication skills

Ability to work effectively under pressure

Team player and independent worker

Cultural sensitivity

Proven negotiation skills

Strong organizational skills

Client service experience

Job description

Join our team as a Client Service Associate and become the key partner for clients delivering tailored solutions and driving their business success. Build lasting relationships anticipate needs and help clients thrive with our innovative treasury products and global expertise.

As an Associate within our Client Service Account Management team you will be a trusted member of the clients team and deeply connected to deliver the growth and success for an assigned this role you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Job responsibilities

• Develops maintains and broadens partnerships with Clients; understands Clients business to predict their needs and provide appropriate solutions
• Becomes the Clients trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (e.g. Sales Operations Product Technology)
• Identifies and escalate potential risk associated with Client activities
• Records all Client interactions (e.g. calls meetings issues proactive communications)

Required qualifications capabilities and skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred qualifications capabilities and skills

• Knowledge and understanding of Payments products processes and risk policies nice to have
• Second language is preferable (Arabic)

Required Experience:

Manager