Chief Operational Risk & Quality Assurance

Intelligent Solutions HR Consultancy; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading recruitment firm in Abu Dhabi is seeking a Head of Operational Risk, Controls & Quality for a growing insurance organization. This senior role involves strengthening governance, operational resilience, and compliance across multiple business lines. The ideal candidate will have 8–12 years of relevant experience, strong leadership skills, and in-depth knowledge of UAE insurance regulations. This role is essential for driving operational excellence and ensuring regulatory alignment.

Qualifications

• 8–12 years of experience in operational risk, quality assurance, or compliance within insurance or financial services.
• Strong experience across multiple insurance lines of business (Health, Life, P&C).
• In-depth knowledge of UAE insurance regulations and governance standards.

Responsibilities

• Lead enterprise‑wide Non‑Financial Risk Assessments (NFRAs) across all lines of business.
• Monitor the design and effectiveness of operational and regulatory controls.
• Oversee the complaints management framework across customer segments.

Skills

Operational risk management

Quality assurance

Regulatory compliance

Leadership

Stakeholder management

Education

Bachelor's degree in business administration, Risk Management, or related discipline

Job description

A leading recruitment firm in Abu Dhabi is seeking a Head of Operational Risk, Controls & Quality for a growing insurance organization. This senior role involves strengthening governance, operational resilience, and compliance across multiple business lines. The ideal candidate will have 8–12 years of relevant experience, strong leadership skills, and in-depth knowledge of UAE insurance regulations. This role is essential for driving operational excellence and ensuring regulatory alignment.