Chief Engineer - Quality of Life Programs

Roads and Transport Authority; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A governmental transport authority in Dubai seeks an experienced professional to lead Quality of Life initiatives. Candidates must have a relevant engineering degree and significant experience in program management. Responsibilities include proposing and implementing quality programs, updating initiative progress, and maintaining operational standards. Strong skills in data analysis, project management, and customer service are essential. This role offers opportunities for direct impact in enhancing community services.

Qualifications

• 6+ years of experience with a master's degree, or 8+ years with a bachelor's degree.
• Certifications including PMP are required.
• Strong behavioral competencies in customer service and execution.

Responsibilities

• Propose and implement Quality of Life programs aligned with strategy.
• Update initiative cards and monitor progress of Quality-of-Life programs.
• Maintain KPI updates and budget reports to improve decision readiness.

Skills

Core Data Analysis and Reporting

Project Management

Creativity and Innovation

Operational Excellence & Service Innovation

Education

Bachelor’s degree in engineering

Master’s degree in engineering

Job description

Roles and Responsibilities

• Strategy

  • Propose Quality of Life programs and initiatives (according to the approved criteria) aligned with the comprehensive plan and transport pillar within the strategy, in coordination with concerned organizational units across RTA.
  • Follow up implementation of Quality-of-Life programs and initiatives against approved priorities and budgets; compile periodic performance reports.
  • Prepare a communication plan with periodic field visits and identify new initiatives that elevate Quality of Life at the Authority level.
  • Perform technical duties to implement decisions and directives issued to relevant authorities for Quality-of-Life programs and plans.
  • Revise department KPIs to reflect current Quality of Life program priorities.
  • Preparing the department budget report every quarter for management review.

• Operations

  • Assist in periodically updating initiative cards covering timelines, budgets, milestones, and coordination details with organizational units.
  • Design and develop the Quality-of-Life programs dashboard to monitor progress, developments, milestones, completion rates, and emerging challenges.
  • Follow up progress of committees and teams on Quality-of-Life programs; monitor developments, evaluate implementation commitment, and report results.
  • Documentation and evidence for department Internal Audit requirements and timely submissions.
  • Prepare field-visit schedules, briefs, and follow-up actions under the communication plan.

• Product / Process Improvement

  • Standardize initiative card maintenance and change-control to preserve scope, schedule, and budget accuracy.
  • Enhance dashboard routines for milestone tracking, issue/risk visibility, and corrective-action follow-through.
  • Systematize committee action logs and closure evidence across Quality-of-Life committees and teams.
  • Maintain KPI updates and quarterly budget reporting cycles to improve decision readiness.

• Physical Working Conditions

  • Regular office work with occasional field visits to monitor program progress, validate reports, and collect data related to Quality-of-Life initiatives.

Job Qualifications & Requirements

• Education:
• Bachelor’s/ master’s degree in engineering.
• Experience:
• 6+ years in case of master’s degree (8+ years in case of bachelor’s degree).
• Qualification:
• Certifications including PMP
• Behavioral and Leadership Competencies:
• Evoking and Transmitting Positive Energy
• Community Service and Responding to Customer Needs
• Excellence in Execution
• Creativity and Innovation
• Technical Competencies:
• Core Data Analysis and Reporting
• Core Engineering Principles
• Operational Excellence & Service Innovation
• Project Management
• Technical Reporting
• Budget and Financial Planning
• Stakeholder Engagement & Protocol Management