Chief Concierge at Waldorf Astoria Dubai International Financial Centre

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Dubai is seeking an experienced Chief Concierge to lead the concierge team with a focus on delivering personalized guest experiences. This role requires strong leadership skills, a passion for customer service, and extensive knowledge of Dubai's luxury landscape. The ideal candidate will have a degree in Hotel Management and be a Les Clefs d'Or member. Responsibilities include supervising operations, enhancing guest satisfaction, and maximizing sales through upselling techniques.

Qualifications

• Proven supervisory experience in a luxury hotel environment.
• Strong commercial acumen with proven sales capabilities.
• Exceptional communication skills with a professional presence.

Responsibilities

• Lead and supervise daily concierge operations.
• Monitor guest satisfaction feedback for continuous improvement.
• Develop elite relationships with partners and vendors.

Skills

Leadership

Customer service

Upselling techniques

Strong interpersonal skills

Knowledge of Dubai's landscape

Education

Degree or diploma in Hotel Management

Les Clefs d'Or membership

Job description

The Chief Concierge at Waldorf Astoria Dubai International Financial Centre is a distinguished ambassador of the hotel, embodying the essence of luxury service and personalized guest care. Chief Concierge leads the concierge team in delivering highly intuitive, bespoke and anticipatory service, ensuring every guest experience reflects the standards of Forbes Travel Guide Five-Star and the Waldorf Astoria’s commitment to excellence.

What are we looking for?

As a Chief Concierge for the Waldorf Astoria Dubai International Financial Centre, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Greet all guests warmly in public areas and personally engage with VIP guests in-room, ensuring a gracious and memorable welcome.

• Lead and supervise daily concierge operations to deliver seamless, polished service in alignment with Forbes Five-Star standards.

• Set departmental objectives, manage work schedules, budgets, policies, and procedures to ensure operational excellence.

• Monitor and elevate the appearance, performance, and service delivery of the concierge team, emphasizing training, coaching, and teamwork.

• Ensure team members possess up-to-date knowledge of hotel products, services, pricing, policies, and in-depth familiarity with the local area.

• Utilize extensive local and international expertise to provide exclusive recommendations, secure reservations, and curate exceptional guest experiences.

• Develop and maintain elite relationships with partners and vendors to enhance the hotel's bespoke offerings.

• Maximize sales revenues through refined upselling techniques and targeted marketing initiatives.

• Monitor guest satisfaction feedback and implement effective actions to continuously improve results.

• Maintain accurate guest profiles and preferences to deliver personalized experiences and foster loyalty.

What are we looking for?

A Chief Concierge for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Degree or diploma in Hotel Management or equivalent.

• Candidate must be a Les Clefs d'Or member

• Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.

• Strong commercial acumen with proven sales and upselling capabilities.

• Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.

• Extensive knowledge of Dubai’s cultural, culinary, entertainment, and luxury landscape, as well as global destination trends.

• Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job: Guest Services, Operations, and Front Office

Title: Chief Concierge at Waldorf Astoria Dubai International Financial Centre

Location: null

Requisition ID: HOT0BTTK

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