Captain Waitress

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Abu Dhabi is seeking candidates for a fulltime position in their Food & Beverage Division. The role involves providing courteous service, managing guest interactions, and ensuring high-quality standards. Ideal candidates will hold a diploma or degree in hospitality and have at least one year of experience in a 4-5 star hotel. The position offers competitive compensation, training opportunities, and health benefits, contributing to both professional growth and a positive work environment.

Benefits

Competitive salary

Training and development opportunities

Career advancement opportunities

Comprehensive health insurance

Employee recognition programs

Work-life balance policies

Provision of uniforms

Participation in social events

Transportation services

Employee wellness programs

Qualifications

• Fresher or 1 year experience in a 4-5 star hotel.
• Understanding of food and beverage items and upselling.
• Ability to handle guest inquiries courteously.

Responsibilities

• Provide courteous and professional service to guests.
• Assist in various food and beverage roles as needed.
• Monitor and report on supplies and guest complaints.
• Maintain cleanliness and organization in the work area.

Skills

Customer service

Attention to detail

Flexibility

Communication

Education

Diploma or degree in vocational hospitality

Job description

MAIN DUTIES AND RESPONSIBILITIES

• Provide a courteous, professional, efficient, and flexible service at all times following Rixos Standards of Performance.
• Be entirely flexible and adapt to rotate within the different sub‑departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• Carry out any other reasonable duties and responsibilities as assigned.
• Undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager.
• Perform opening and closing procedures established for the place of work as assigned.
• Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
• Provide high standard of quality and efficient, friendly service as per Standard Operational Procedures.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Handle guest enquiries in a courteous and efficient manner.
• Establish rapport with guests while maintaining good customer relationships.
• Monitor operating supplies and reduce spoilage and wastage.
• Report guest complaints or problems to Managers if no immediate solution can be found and assure follow‑up with guests.
• Assist in carrying out monthly, quarterly, biyearly, and yearly inventory of operating equipment.
• Report for duty punctually wearing the correct uniform and name tag, maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department appearance standards.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Read and understand the hotel’s Employee Handbook, adhere to all rules and regulations and specifically the policies and procedures relating to Fire, Hygiene, Health and Safety.
• Comply with local legislation as required.
• Respond to any changes in the department as dictated by the hotel’s needs.
• Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments or areas if required to meet business demands and guest service needs.
• Attend training and meetings as and when required.

Qualifications

Diploma or degree in vocational hospitality fresher or 1 year experience in 45 star hotel.

Additional Information

• Competitive Salary and Compensation
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits
  • Comprehensive health insurance coverage.
• Employee Recognition Programs
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance
  • Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities
  • Participation in social events, team‑building activities, and employee gatherings to foster a positive work culture.
• Transportation Services
  • Transportation services.
• Employee Wellness Programs
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Fulltime