Call Center Agent – Emirati Fresh Graduate

Dicetek LLC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A banking service provider in Ras al-Khaimah is seeking Call Center Agents to handle inbound and outbound calls, assist customers with banking services, and ensure compliance with bank policies. Candidates should have a degree in a related field and strong communication skills. Experience in customer service or banking is preferred. This role offers an opportunity to work in a dynamic environment, focusing on excellent customer service.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Must have strong attention to detail.
• Proficiency in MS Office is required.

Responsibilities

• Handle inbound and outbound calls from customers.
• Respond to inquiries related to accounts and transactions.
• Assist customers with digital banking platforms.

Skills

Strong communication and active listening skills

Ability to handle high call volumes

Problem-solving skills

Basic knowledge of banking products

Multilingual skills (Arabic & English)

Education

Bachelor’s degree or diploma in Business, Finance, or related field

Tools

MS Office

CRM/call center systems

Job description

Job Summary

We are seeking customer-focused and professional Call Center Agents to join our banking team. The role is responsible for handling inbound and outbound calls, assisting customers with their banking needs, resolving queries, and ensuring excellent customer service while adhering to bank policies and compliance standards.

Key Responsibilities

• Handle inbound and outbound calls from customers in a professional and courteous manner.
• Respond to inquiries related to accounts, transactions, products, and services.
• Assist customers with digital banking platforms, card services, and loan queries.
• Record and escalate unresolved issues to the appropriate department.
• Maintain accurate records of customer interactions in the system.
• Ensure compliance with banking regulations, policies, and security protocols.
• Promote bank products and services when appropriate.
• Meet defined service level agreements (SLAs) and performance targets.

Qualifications & Skills

• Bachelor’s degree or diploma (preferably in Business, Finance, or related field).
• Previous experience in a call center or customer service role (banking experience preferred).
• Strong communication and active listening skills.
• Ability to handle high call volumes with patience and professionalism.
• Basic knowledge of banking products and services.
• Proficiency in MS Office and CRM/call center systems.
• Multilingual skills (Arabic & English preferred).
• Strong problem-solving skills and attention to detail.