Call Center Agent

Sundus Recruitment and Outsourcing Services, Abu Dhabi; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading recruitment service in UAE is seeking a Call Center Agent who is a Pakistani Arabic speaker with at least 2 years of call center experience. The successful candidate will be responsible for managing inbound and outbound calls, addressing inquiries, and providing excellent customer service. Strong communication skills, the ability to work under pressure, and a professional attitude are essential for this role. Join a dynamic team and contribute to high service standards.

Qualifications

• Minimum 2 years of call center experience.
• Arabic language proficiency is mandatory.
• Strong communication and customer handling skills.

Responsibilities

• Manage inbound and outbound calls.
• Address customer inquiries and resolve issues.
• Provide accurate information about services.

Skills

Communication skills

Customer handling skills

Ability to work under pressure

Basic computer knowledge

Call management

Job description

Job Title: Call Center Agent (Only Pakistani Arabic Speakers)

Job Code : JPC – 5760

Location: Fujairah, UAE

Experience: 2+ years

Language: Excellent in English and Arabic

Job Description

We are looking for an experienced Call Center Executive to handle customer interactions efficiently and professionally. The ideal candidate will be responsible for managing inbound and outbound calls, addressing customer inquiries, resolving issues, and providing accurate information about services. The role requires maintaining high service standards, proper call documentation, and meeting performance targets.

Requirements

• Pakistani nationality only
• Arabic language proficiency is mandatory (spoken & understood)
• Minimum 2 years of call center experience
• Strong communication and customer handling skills
• Ability to work under pressure and meet targets
• Basic computer and CRM knowledge
• Professional attitude and team-oriented mindset