Call Center Agent

Recooty; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service organization in Dubai is seeking a Call Center Agent to manage inbound and outbound calls, ensuring customer inquiries are addressed efficiently and accurately. The ideal candidate should demonstrate excellent communication skills, a positive attitude, and the ability to resolve issues swiftly while providing a supportive work environment. This role offers competitive salary packages and opportunities for career advancement within the company.

Benefits

Competitive salary based on experience

Training and onboarding support

Supportive and professional work environment

Opportunities for career growth and development

Qualifications

• Ability to handle customer inquiries efficiently.
• Good communication skills with a positive attitude.
• Ability to work in a team environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information.
• Resolve customer issues and complaints in a timely manner.
• Maintain records of customer interactions and updates.

Skills

Good communication and listening skills in English

Strong problem-solving skills

Interpersonal skills

Time-management skills

Organizational skills

Job description

Overview

We are seeking a professional and customer-focused Call Center Agent to handle inbound and outbound calls and provide support to customers. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle customer inquiries efficiently while following company guidelines.

Responsibilities

• Handle inbound and outbound customer calls professionally
• Respond to customer inquiries and provide accurate information
• Resolve customer issues and complaints in a timely manner
• Maintain records of customer interactions and updates
• Follow call center procedures and service standards
• Escalate complex issues to the appropriate team when required
• Work collaboratively with team members and supervisors

Qualifications

• Good communication and listening skills in English
• Basic computer knowledge and ability to use call center systems
• Strong problem-solving and interpersonal skills
• Ability to handle customers professionally and patiently
• Time-management and organizational skills
• Ability to work in a team environment

Benefits

• Competitive salary based on experience
• Training and onboarding support
• Supportive and professional work environment
• Opportunities for career growth and development