Butler-St. Regis

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel brand is seeking a Butler to provide exceptional guest services. This role involves personalizing guest experiences, coordinating with hotel departments, and ensuring high standards of service. Candidates should have a passion for service, excellent interpersonal skills, and the ability to perform physical tasks.

Qualifications

• Minimum of 6 months of relevant experience required.
• Passion for service and high standards essential.
• Ability to perform physical tasks including lifting up to 50 pounds.

Responsibilities

• Provide tailored experiences and services to meet guest needs.
• Coordinate with Butler Valets and other departments.
• Build rapport with guests and proactively anticipate their needs.

Skills

Interpersonal skills

High standards of service

Anticipation of guest needs

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through exceptional service. Central to this is the Butler program, an icon of our heritage and the heart of new luxury. It is high-touch, personalized, creative, and original. The Butler team, serving as the primary ambassadors of this program, brings this experience to life by providing bespoke services to guests.

The Butler provides tailored experiences and services to meet all guest needs from pre-arrival and check-in, throughout their stay, and upon departure, in partnership with other hotel departments. This includes coordinating efforts with Butler Valets and ensuring supporting departments are prepared to meet guest expectations. Building rapport with guests, proactively anticipating needs, and acting upon them where possible are key responsibilities.

While the St. Regis brand has a rich history dating back to the early 1900s, every team member contributes to a trailblazing future of redefining luxury through service. Success as a Butler is rooted in a passion for service, high standards, anticipation of guest needs, and excellent interpersonal skills.

You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and maintain a professional appearance and communication. Butler team members will be on their feet, moving around, and engaging in hands-on work, including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance. Performing these duties well is essential to ensuring guest satisfaction and business success.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Supervisory Experience: None required.
• License or Certification: None required.

Required Qualifications

• Related Work Experience: Minimum of 6 months of relevant experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where the diverse backgrounds of our associates are valued. Our strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other protected categories under applicable law.