Business Coordinator Outbound Contact Centre

National Bank of Ras Al-Khaimah PJSC; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Business Co-ordinator for the Outbound Contact Centre. This role involves verifying cash product applications, resolving issues, and maintaining compliance records. Candidates should have a Bachelor’s degree and 1–2 years of experience in banking operations, ensuring regulatory adherence and operational excellence. Strong attention to detail and communication skills are essential for success in this position.

Qualifications

• 1–2 years of experience in banking operations, product verification, and tele sales support.
• In-depth knowledge of retail banking cash products including personal loans and credit cards.
• Strong grasp of KYC norms and regulatory frameworks.

Responsibilities

• Review and verify cash product applications for completeness and accuracy.
• Identify and flag discrepancies in submissions.
• Maintain records of verification outcomes for audit and compliance.

Skills

Attention to detail

Organizational skills

Effective communication

Coordination skills

Knowledge of banking products

Education

Bachelor’s Degree

Tools

MS Office tools

Job description

About the role:

As a Business Co-ordinator – Outbound Contact Centre you will report to the Team Leader and collaborate closely with cross-functional teams including Direct Sales, Emirati Segment to ensure seamless execution of Contact Center operations. This role is responsible for verifying cash and any other related product submitted by tele sales agents with the customers, validating every detail, ensuring accuracy, product related charges and features conveyed and completeness before submitting for further processing.

What You’ll Be Doing:

Application Review & Verification:

• Review and verify cash product applications submitted by staff for completeness and accuracy.
• Ensure all documentation complies with internal policies and regulatory guidelines.
• Cross-check customer details, supporting documents, and product eligibility criteria.

Issue Resolution & Escalation:

• Identify and flag discrepancies, incomplete submissions, or non-compliant documentation.
• Coordinate with tele sales agents to resolve issues promptly.
• Escalate critical lapses or unresolved concerns to Team Leader (TL) or Vice President (VP) without delay.

Recordkeeping & Risk Management:

• Maintain detailed records of verification outcomes for audit and compliance purposes.
• Escalate any suspicious or potentially fraudulent activity to relevant stakeholders.

Cross-Functional Collaboration:

• Liaise with credit, operations, and compliance teams to ensure seamless application processing.
• Support audits and contribute to continuous improvement initiatives.

Process Optimization:

• Participate in process improvement efforts to enhance verification efficiency and accuracy.
• Recommend enhancements to verification workflows and quality control measures.

Operational Support:

• Assist in the day-to-day functioning of the unit, providing support as needed to ensure smooth operations.

What We’re Looking For:

Education: Bachelor’s Degree (minimum)

Professional Experience:

• 1–2 years of hands-on experience in banking operations, product verification, and tele sales support.
• In-depth knowledge of retail banking cash products including personal loans and credit cards
• Strong grasp of KYC norms, regulatory frameworks, and internal compliance protocols
• Exceptional attention to detail and organizational skills
• Effective communication and coordination across teams and departments
• Proficient in banking systems and MS Office tools.

Industry Exposure: Experienced in navigating the regulatory landscape of financial services, ensuring adherence to compliance standards and operational excellence.