Bilingual UAE National Customer Service Specialist

Talents Of Endearment; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading call center in Dubai is seeking two motivated Emirati Nationals to provide exceptional customer support. You will handle calls, emails, and live chats, resolving issues and ensuring a seamless experience. The ideal candidate has at least 12 years' experience in customer service and is fluent in Arabic and English. Benefits include a competitive salary starting at AED 10,000 per month, career growth opportunities, and a modern office environment at Dubai Outsource City.

Benefits

Competitive Salary

NAFIS Program eligibility

Structured training programs

Qualifications

• Must be a UAE National (with Family Book).
• 12 years of experience in a call center, customer service, or administrative role.
• Full fluency in Arabic and English (verbal and written).

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally.
• Identify customer needs and clarify information.
• Accurate update of customer records in the CRM system.

Skills

Verbal communication

Active listening

Problem-solving

Empathy

Multi-tasking

Education

High School Diploma

Diploma or Bachelor's degree in Business Administration or related field

Tools

MS Office (Word, Excel, Outlook)

CRM software

Job description

A leading call center in Dubai is seeking two motivated Emirati Nationals to provide exceptional customer support. You will handle calls, emails, and live chats, resolving issues and ensuring a seamless experience. The ideal candidate has at least 12 years' experience in customer service and is fluent in Arabic and English. Benefits include a competitive salary starting at AED 10,000 per month, career growth opportunities, and a modern office environment at Dubai Outsource City.