Bilingual Senior Customer Care Specialist (Arabic/English)

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Dubai is seeking a Senior Customer Services Representative. This role involves handling aftersales communications via phone calls, emails, and face-to-face interactions while ensuring customer satisfaction in adherence to KPIs. Candidates should have a minimum of 2 years of experience in customer service, with strong communication skills in English and Arabic. The company offers a dynamic workspace in the thriving financial services sector.

Qualifications

• Minimum 2 years of experience in a customer service role, preferably in contact centers.
• Fluency in English and Arabic is mandatory.
• Must possess strong communication, negotiation, planning, and organization skills.

Responsibilities

• Handle all aftersales communications including calls, emails, and face-to-face interactions.
• Ensure customer satisfaction by adhering to KPIs and SLAs.
• Log all queries to track First Contact Resolution rates.

Skills

Excellent communication skills in English and Arabic

Strong customer relations

Organizational skills

Using customer service management platforms

Education

Graduate or Diploma holder in any discipline

Job description

A leading financial services provider in Dubai is seeking a Senior Customer Services Representative. This role involves handling aftersales communications via phone calls, emails, and face-to-face interactions while ensuring customer satisfaction in adherence to KPIs. Candidates should have a minimum of 2 years of experience in customer service, with strong communication skills in English and Arabic. The company offers a dynamic workspace in the thriving financial services sector.