Bellman

AccorHotels Middle East; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A luxury hotel chain in the United Arab Emirates is looking for a professional to assist with welcoming guests and managing luggage. Responsibilities include greeting guests, providing information about hotel services, and ensuring luggage is handled with care. The ideal candidate should possess excellent customer service skills and have a good understanding of the hotel's facilities. The position offers competitive benefits, including vacation tickets and medical insurance.

Benefits

Competitive Salary

Duty Meals Provided

Vacation Tickets

Medical Insurance

Qualifications

• Excellent customer service and communication skills.
• Ability to handle guest luggage with care and professionalism.
• Knowledge about hotel services and local events.

Responsibilities

• Welcome and greet arriving guests, retrieve their luggage.
• Escort guests to their rooms and explain room facilities.
• Deliver various items for guests to ensure comfort.
• Ensure luggage is stored safely according to procedures.
• Keep the luggage storage area clean and tidy.

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s limitless possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries and Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Under the general guidance of the Chief Concierge or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

• Actively welcome and greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and undertake various other requests to ensure their comfort
• Transport departing guests' luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local happenings
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service

How do I deliver this?

• Tell it like it is - authentic, honest, you mean it, sincere, true
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink