Bell Attendant M venpick Hotel & Resorts Accor Hotels Dubai

Accor Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Bell Attendant to ensure a seamless guest experience by assisting with luggage transfer and responding promptly to inquiries. The ideal candidate will have a high school education, strong communication and interpersonal skills, and proficiency in hotel management systems like Opera PMS. A valid UAE driving license is also required. This role emphasizes professionalism and delivering high service standards in a luxurious setting.

Qualifications

• Fluent in English; proficiency in Russian is an advantage.
• Possession of a UAE driving license is required for vehicle-related duties.
• Ability to maintain professionalism and safety standards.

Responsibilities

• Greet guests and facilitate a warm welcome upon arrival.
• Assist guests with luggage, including transfer and delivery.
• Respond promptly to inquiries and requests from guests.
• Maintain high service standards and safety in a luxury hospitality setting.
• Coordinate transportation and services for guests’ comfort.
• Deliver items and handle communications for the Guest Services team.
• Use hotel management systems to log and track luggage and services.
• Collaborate with team members to create a seamless guest experience.

Skills

Fluent in English

Strong communication skills

Teamwork abilities

Interpersonal skills

Education

High school education or equivalent

Tools

Opera PMS

Job description

The Bell Attendant is responsible for guest luggage transfer, responding to requests, and delivering high service levels with positive communication skills.

Responsibilities

• Greet guests and facilitate a warm welcome upon arrival.
• Assist guests with luggage, including transfer, delivery, and storage.
• Respond promptly to inquiries and requests from guests and fellow departments.
• Maintain high service standards, professionalism, and safety in a luxury hospitality setting.
• Coordinate transportation and other services to ensure guests’ comfort.
• Support the Guest Services team by delivering items and handling communications.
• Use hotel management systems, such as Opera PMS, to log and track luggage and services.
• Collaborate with team members to create a seamless guest experience.

Qualifications

• High school education or equivalent.
• Fluent in English; Russian proficiency is an advantage.
• Proficient in hotel management systems (e.g., Opera PMS) and strong interpersonal skills.
• Strong communication and teamwork abilities.
• Possession of a UAE driving license (required for vehicle‑related duties).
• Demonstrated ability to maintain professionalism and safety standards.