Bar Supervisor-Six Senses The Palm Dubai

IHG; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Bar Supervisor for their outlet in Dubai. The ideal candidate will have a hospitality diploma/degree and over two years of operational experience in luxury settings. Key responsibilities include planning departmental operations, managing guest interactions, and training staff. The role demands excellent service skills, teamwork, and adherence to standards, ensuring high guest satisfaction. Familiarity with hotel systems and a strong command of English are essential.

Qualifications

• Minimum 2 years experience in a similar operational role in luxury hotels.
• Excellent command of written and spoken English.
• Familiar with food and beverage terminology and controlling inventory.

Responsibilities

• Plan for smooth departmental operation during shift.
• Review daily arrivals and handle special guest requests.
• Assist in scheduling and training Bar Hosts.

Skills

Customer service skills

Team management

Attention to detail

Upselling techniques

Education

Hospitality diploma/degree

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

MICROS/point of sale systems

Job description

Duties and Responsibilities

• Planning for the smooth departmental operation during my shift.
• Review daily arrivals and departures to ensure proper handling of Special Guests requests.
• Ensure the Bar areas are checked prior to opening to guests and ensure all area is clean, properly equipped and in a high standard of maintenance.
• Implement and maintain guest recognition program, taking special care with preferences, allergies or special dietary requests.
• Assist in scheduling, training and providing feedback to the Bar Hosts.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort.
• Assist in the control of the outlet operational budget, ensuring that all costs are strictly controlled maximizing profitability.
• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner, using guest name whenever possible.
• Inspect condition and cleanliness of menus, ensure designated amounts are available, and update menus.
• Attend regular meetings and briefings to keep informed of policies and procedures, special events, further improvement plans and guest comments.
• Ensure the prompt and efficient service required by brand standards.
• Ensure all mis‑en‑place for restaurant service is correctly prepared prior to opening hour of service.
• Have a good knowledge of all outlet menus (food and drinks) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all resort facilities and activities.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Bar Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than two years’ experience in a similar operational role.

Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I am familiar with Food and beverage terminology, application, costs, menu development food and hygiene codes and controlling inventory.

I have an excellent command of written and spoken English with some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for a Bar Supervisor at Six Senses, The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.