Banking Relationship Officer: Customer Care & Growth

Abu Dhabi Islamic Bank; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading bank in the region is seeking a Relationship Officer to manage customer inquiries and service functions. The successful candidate will ensure quality service delivery in compliance with operational policies while actively supporting home finance customers. Applicants should possess strong customer service and sales skills, with at least two years of experience in a banking environment. This position is available only for UAE Nationals, and offers a dynamic work atmosphere committed to high standards of service.

Qualifications

• Minimum 2 years’ experience as a Customer Relations or similar role in a banking environment.
• Good knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of ADIB’s Retail Banking financial products & services.

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers.
• Ensure compliance with bank policies.
• Deliver service skills support & coach other colleagues.

Skills

Customer service skills

Sales skills

Training skills

Management Information skills

Computer skills

Job description

A leading bank in the region is seeking a Relationship Officer to manage customer inquiries and service functions. The successful candidate will ensure quality service delivery in compliance with operational policies while actively supporting home finance customers. Applicants should possess strong customer service and sales skills, with at least two years of experience in a banking environment. This position is available only for UAE Nationals, and offers a dynamic work atmosphere committed to high standards of service.