Banking Operations & Client Experience Lead

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in the UAE is seeking a Senior Officer to support Relationship Management Teams by providing operational services. The successful candidate must possess a university degree in Commerce or Banking and have at least 2 years of experience in banking operations. Responsibilities include resolving RM issues, managing client service requests, and maintaining effective communication with internal stakeholders. This full-time role emphasizes attention to detail and teamwork within a dynamic environment.

Qualifications

• Minimum 2 years of experience in a Bank with exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of back-office operating procedures.

Responsibilities

• Provide operational and administrative support to enhance client experience.
• Attend to client service requests and manage communications.
• Resolve RM issues and grievances effectively.

Skills

Communication skills

Analytical problem-solving

Teamwork

Attention to detail

Education

University Degree in Commerce or Banking

Job description

A leading financial institution in the UAE is seeking a Senior Officer to support Relationship Management Teams by providing operational services. The successful candidate must possess a university degree in Commerce or Banking and have at least 2 years of experience in banking operations. Responsibilities include resolving RM issues, managing client service requests, and maintaining effective communication with internal stakeholders. This full-time role emphasizes attention to detail and teamwork within a dynamic environment.