Banking Customer Support

TASC Outsourcing; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A recruitment agency in Dubai is looking for a dedicated Banking Customer Support Representative to enhance customer experience in the banking sector. The representative will address inquiries from retail and corporate clients, ensuring they receive timely and professional assistance. Applicants require a minimum of 1 year service experience in customer support, strong communication skills in English, and familiarity with banking products. Proficiency in Arabic and experience in the UAE banking sector are preferred. This role offers an excellent opportunity to grow within the financial services industry.

Qualifications

• Minimum 1 year of customer service or customer support experience, preferably in a banking or financial environment.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a customer‑centric attitude.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with account inquiries, transaction disputes, and product information.
• Guide clients through banking procedures, forms, and digital channels.

Skills

Customer service experience

Communication skills

Interpersonal skills

Calm under pressure

Familiarity with banking products

MS Office proficiency

Education

Bachelor’s degree in Business, Finance, or related field

Tools

CRM systems

Job description

About the Role

We are seeking a dedicated Banking Customer Support Representative to join our dynamic team in Dubai. In this non-technical role, you will provide exceptional service to retail and corporate clients, addressing inquiries and resolving issues to ensure a seamless banking experience.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Assist customers with account inquiries, transaction disputes, and product information
• Guide clients through banking procedures, forms, and digital channels
• Escalate complex issues to appropriate teams while ensuring timely follow-up
• Maintain accurate customer records and document interactions in the CRM system
• Collaborate with internal departments to resolve customer concerns and improve service processes
• Adhere to bank policies, regulatory requirements, and service level agreements

Required Skills

• Minimum 1 year of customer service or customer support experience, preferably in a banking or financial environment
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and a customer‑centric attitude
• Ability to remain calm and professional under pressure
• Familiarity with basic banking products and services
• Proficiency with MS Office applications

Preferred Qualifications

• Fluency in Arabic
• Experience working in the UAE banking sector
• Knowledge of CRM systems and ticketing tools
• Additional language skills (e.g., Hindi, Tagalog)
• Bachelor’s degree in Business, Finance, or related field
• Understanding of UAE banking regulations and compliance standards