Banking Customer Experience & Analytics Lead

VAM Systems; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company in the United Arab Emirates is seeking a Customer Service Executive. The role involves collecting and analyzing department requirements, preparing trend analysis reports, and assisting in report preparation using Microsoft 365 tools. The ideal candidate will have excellent communication skills and the ability to work under pressure. This is a full-time position located in Sharjah, with no remote work options.

Qualifications

• Excellent oral and written skills in English.
• Must be an expert in Microsoft 365 (Excel, PPT, Power BI).
• Strong written and verbal communication skills.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Collect and analyze department requirements.
• Prepare trend analysis reports.
• Assist in preparing reports in Excel and dashboards.
• Ensure timely submission of required reports.

Skills

Excellent oral and written skills in English

Expert in Microsoft 365

Strong written and verbal communication skills

Ability to work under pressure

Job description

A leading technology company in the United Arab Emirates is seeking a Customer Service Executive. The role involves collecting and analyzing department requirements, preparing trend analysis reports, and assisting in report preparation using Microsoft 365 tools. The ideal candidate will have excellent communication skills and the ability to work under pressure. This is a full-time position located in Sharjah, with no remote work options.