B2B Client Services Executive

Entertainer Fz; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative digital company is seeking a dynamic B2B Client Services Executive to manage client accounts across various sectors. This role involves overseeing client activities, ensuring seamless delivery, and driving results through strategic insights. Ideal candidates will thrive in a fast-paced environment, possess strong multitasking skills, and have a proven track record in client relationship management. This position offers a rewarding opportunity to contribute to a collaborative team while enhancing client experiences and driving business success. Join a forward-thinking firm dedicated to creating unforgettable experiences for clients and partners alike.

Qualifications

• Experience in managing multiple client accounts simultaneously.
• Strong understanding of loyalty marketing and partnership strategies.

Responsibilities

• Manage day-to-day client account deliverables and communications.
• Identify account growth opportunities through strategic insights.
• Collaborate with internal teams to drive results for clients.

Skills

Client Relationship Management

Strategic Planning

Data Analysis

Communication Skills

Project Management

Team Leadership

Loyalty Marketing

Financial Management

Education

Bachelor's Degree

Tools

Data Analytics Tools

CRM Software

Job description

About Us

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

About the Role

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery of all client activities, working closely with internal teams to drive results. You will bring strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role offers a rewarding opportunity for someone who thrives in a client-focused, collaborative, and high-energy environment.

As a B2B Client Services Executive, you will:

• Manage day-to-day client account deliverables, including communications planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer service support.
• Coordinate technology change requests, ensuring all deadlines and service level agreements (SLAs) are met.
• Understand client KPIs and business objectives to align activities and drive success.
• Identify and support account growth opportunities through strategic insights and proposal writing.
• Scope, plan, and implement projects, ensuring timely and within-budget delivery.
• Collaborate with internal teams to stay informed about products, solutions, and innovations available to clients.
• Work closely with business leaders to develop and expand client accounts strategically.
• Interpret programme data to monitor performance, identify trends, and improve against KPIs.
• Manage internal administration, including invoicing, reporting, and creating client policies and procedural documentation.

What we're looking for

• Agency experience is essential, ideally with a background in loyalty marketing, communications, and/or partnerships.
• A strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
• Proven track record of managing multiple client relationships simultaneously.
• Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
• Ability to plan strategically and influence both internal and external senior stakeholders.
• Excellent written and verbal communication skills.
• Strong team management and leadership capabilities.
• High attention to detail with sound budgeting and financial management skills.
• Awareness of digital and social media trends and their practical application.
• Understanding of creative processes and techniques across digital platforms.
• Proactive in staying informed about relevant market trends and industry developments.
• Confident working as a key authority within a fast-paced team environment.
• Results-driven mindset with a strong sense of ownership and accountability.
• Comfortable working independently as well as collaboratively across wider teams.

Required Experience

Manager