Asst. Housing & HR Services Manager - Conrad Abu Dhabi Etihad Towers

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Assistant Housing Manager to enhance the staff accommodation experience. In this pivotal role, you will ensure high-quality housing management services, oversee maintenance, and support employee relations within a dynamic team environment. Your leadership and communication skills will be crucial in fostering a positive atmosphere for team members. Join a company committed to delivering exceptional experiences and be part of a team that values your contributions to creating a welcoming environment for all employees.

Qualifications

• Experience in staff accommodation within hospitality or a similar role.
• Strong communication and leadership skills are essential.

Responsibilities

• Oversee staff accommodation operations and ensure high-quality services.
• Monitor maintenance issues and support employee relations.

Skills

Experience in staff accommodation

Positive attitude

Leadership skills

Good communication skills

Interpersonal skills

Commitment to customer service

Flexibility

Ability to work under pressure

Ability to work independently

Ability to work as part of a team

Tools

IT proficiency

Job description

An Assistant Housing Manager is responsible for assisting in overseeing and directing all aspects of the staff accommodation operation under the general guidance and supervision of the Human Resources department. The Assistant Housing Manager ensures that all team members living in staff accommodation receive high-quality, responsive housing management services in a safe and secure environment, including providing support where necessary. They will monitor maintenance and facilities issues of the staff accommodation to deliver an excellent staff experience while assisting with employee relations.

What will I be doing?

As an Assistant Housing Manager, you will assist in overseeing and directing all aspects of the staff accommodation operation under the guidance of the Human Resources department. You will be responsible for ensuring team members receive high-quality housing management services, monitoring maintenance and facilities, and supporting employee relations. Specific tasks include:

• Distributing, delegating, and directing workload to ensure maximum productivity and team satisfaction with minimal expenses. Conducting one-to-one and performance development reviews, coaching, and counseling team members as needed. Ensuring all matters related to staff housing comply with the staff house accommodation policy.
• Assisting in social activities and providing ongoing support to meet project timelines.
• Participating in hiring and training accommodation team members, and conducting staff and departmental meetings.
• Attending relevant meetings to gather and disseminate information, including handling housing-related complaints.
• Assisting the HR Manager with the preparation of annual budgets and monthly forecasts, and monitoring budget control throughout the year.
• Providing accurate information to incoming employees, greeting internal and external customers professionally, and handling requests efficiently.
• Maintaining accurate reports of staff house allocations.
• Creating and distributing flyers, memos, and newsletters as assigned.

What are we looking for?

To succeed as an Assistant Housing Manager at Hilton, you should embody the following qualities and skills:

• Experience in staff accommodation within hospitality or a similar role
• Positive attitude and leadership skills
• Good communication and interpersonal skills
• Commitment to high standards of customer service
• Excellent grooming standards
• Flexibility to adapt to different work situations
• Ability to work under pressure
• Ability to work independently and as part of a team

Additional advantageous capabilities include:

• Knowledge of hospitality industry
• Understanding of employment law and employee relations
• IT proficiency
• Basic Fire and Safety certification
• Basic Life Support certification

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. With a history of over a century, Hilton is committed to delivering exceptional guest experiences through its global brands. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to creating remarkable experiences worldwide every day.