Assistant Shift Manager - Front Services

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury resort in Ras al-Khaimah is seeking an Assistant Shift Manager for Front Services. In this role, you will oversee bellmen, doormen, and valet staff, ensuring high standards of guest service and coordination with front desk teams. Candidates should have 2-3 years of experience in similar roles, strong leadership, and problem-solving skills. Attractive salary and benefits are offered, along with a dynamic work environment in a prestigious hotel brand.

Benefits

Attractive salary

Leave policy

Healthcare package

Life insurance

Incentive programs

Qualifications

• Minimum 2–3 years of experience in bell services or guest arrival operations.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Supervise bellmen, doormen, and valet staff during assigned shifts.
• Ensure timely and professional handling of guest luggage.
• Monitor guest arrivals and departures, coordinating with the front desk.

Skills

Leadership skills

Communication skills

Organizational abilities

Problem-solving abilities

Fluency in English

Tools

Property management systems

Microsoft Office

Job description

Overview

About Wynn Al Marjan Island: On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offers 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa, and is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position

Wynn Al Marjan Island is currently seeking an Assistant Shift Manager – Front Services (Bell & Valet) to join the resort’s hotel Front Services team.

Responsibilities

• Supervise bellmen, doormen, and valet staff during assigned shifts.
• Ensure timely and professional handling of guest luggage, transportation, and valet services.
• Monitor guest arrivals and departures, coordinating with the front desk and concierge teams.
• Provide hands-on support during peak periods and VIP movements.
• Train and guide team members on service standards, safety procedures, and guest etiquette.
• Conduct shift briefings and ensure team readiness.
• Maintain cleanliness and organization of entrance and bell desk areas.
• Handle guest inquiries and service recovery with professionalism and discretion.
• Ensure qualitative Forbes Five Star standards are met.
• Assist in managing inventory of luggage tags, trolleys, and guest amenities.
• Report operational issues and guest feedback to the Manager – Front Services.

About You

• Minimum 2–3 years of experience in bell services or guest arrival operations, with supervisory experience preferred.
• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in property management systems and Microsoft Office.
• Fluency in English; additional languages are a plus.
• Professional appearance and a guest-focused attitude.
• Shift-based schedule including weekends, holidays, and evenings.
• Standing for extended periods and handling of luggage or guest items.
• Prior experience and training with Forbes Travel Guide standards required.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.