Assistant Sales Manager

Marriott Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Abu Dhabi seeks a Customer Service Manager to enhance guest satisfaction by efficiently handling inquiries and requests. The ideal candidate will possess a high school diploma and have at least 2 years of relevant experience. You will train and motivate team members while fostering strong relationships with guests. This role emphasizes professionalism and teamwork, contributing to a memorable experience for our guests.

Qualifications

• At least 2 years of related work experience in a customer-facing role.
• Ability to handle guest requests and concerns with professionalism.
• Strong interpersonal skills to develop positive working relationships.

Responsibilities

• Resolve guest calls and requests efficiently and professionally.
• Train and motivate employees while serving as a role model.
• Process reservation requests, changes, and cancellations accurately.

Skills

Sales techniques

Customer service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Contact appropriate individual or department (e.g. Sales Data Administration Accounting) as necessary to resolve guest calls requests or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott including upselling. Determine and give complimentaries to guests as gifts for their patronage (e.g. rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes and cancellations received by phone, fax or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer record and process all guest calls, requests, questions or concerns. Perform general office duties to support Sales & Marketing (e.g. filing, sending emails, typing faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.

Required Experience

• Manager