Assistant Revenue and Reservations Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced individual to manage their reservations department. The role requires overseeing day-to-day operations, optimizing revenue, and ensuring outstanding customer service. Candidates should have a bachelor’s degree in Hospitality Management, relevant certifications, and four years of relevant experience in the hospitality industry. Join a dynamic team and enjoy employee benefits including hotel stays and discounts.

Benefits

Stay ten nights a year for free

Generous discounts at bars and restaurants

Great offers from cooperation partners

Staff parties

Qualifications

• 4 years of experience in revenue management and reservations in hospitality.

Responsibilities

• Oversee and manage hotel reservations department operations.
• Develop and maintain department schedule for reservation calls.
• Supervise and train reservations staff.
• Handle complex guest inquiries and provide solutions.
• Ensure exceptional customer service.
• Collaborate with other hotel departments for guest experiences.
• Conduct annual reviews and recommend employee development.
• Monitor reservations and revenue systems.

Education

Bachelor's degree in Hospitality Management

Relevant certification in revenue management

Tools

PMS

Job description

Responsibilities

• Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.
• Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
• Supervise and train reservations staff providing guidance support and ongoing performance feedback.
• Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
• Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
• Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
• Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
• Anticipate guest needs and personalize service to enhance the guest experience.
• Handle reservation changes cancellations and special requests in a professional and efficient manner.
• Generate regular reports on reservation statistics occupancy and revenue performance.
• Foster a positive and collaborative work environment within the reservations department.
• Coordinate with other hotel departments such as front office sales and marketing to ensure seamless operations.
• Conduct regular meetings with the reservations team to communicate updates goals and performance expectations.
• Conduct annual reviews recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
• Monitor reservations and revenue systems and ensure accurate and uptodate availability rates and inventory across all channels.
• Develops Action Plans to reach daily / monthly / yearly KPIs.
• Completes all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
• Maintains records pertaining to market segments transient pace numbers forecasts and other rooms data.
• Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
• Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
• Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
• Develop and implement strategies to optimize room revenue and occupancy levels.
• Analyse market trends competitor pricing and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
• Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
• Makes sure rate plans are correctly indexed / loaded and distributed to all channels
• Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
• Analyse data to identify trends opportunities and areas for improvement.
• Provide insights and recommendations to the management team based on analysis.
• Group rate evaluation of high demand exhibitions.
• Prepares the weekly RevMax meetings and ensures completion of slides by all allied departments.

Qualifications

• Bachelors degree in Hospitality Management Business Administration Finance or a related field.
• A relevant certification in revenue management (e.g. CHRM Certified Hospitality Revenue Manager) is an advantage
• 4 years of experience in revenue management and reservations within the hospitality industry preferably in lifestyle or boutique hotels.
• Strong background in PMS
• Proven track record of optimizing revenue managing inventory and setting strategic pricing.

Additional Information

• Whats in it for you
• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...

Remote Work

No

Employment Type

Fulltime