Assistant Reservation Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a dynamic Assistant Reservation Manager to oversee the daily operations of the reservation department. This role involves processing reservations, monitoring room availability, and training staff to deliver exceptional guest experiences. The ideal candidate will possess proven experience in hotel reservations, strong customer service skills and leadership qualities. This full-time position offers a unique opportunity to contribute to a renowned hotel brand's success.

Qualifications

• Proven experience in hotel reservations or a similar role within the hospitality industry.
• Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members.
• Strong leadership qualities with the ability to train and mentor team members.

Responsibilities

• Assist in managing and overseeing the daily operations of the reservation department.
• Process reservations efficiently through various channels including phone, email, and online booking systems.
• Train and mentor reservation agents, providing guidance on best practices and company policies.

Skills

Customer service orientation

Interpersonal and communication skills

Problem-solving

Detail-oriented

Sales skills

Education

Bachelor's degree in Hospitality Management

Tools

Global Distribution Systems (GDS)

Property management software

Microsoft Office suite

Job description

We are seeking a dynamic and customer-focused Assistant Reservation Manager to join our team in Dubai United Arab Emirates. As an integral part of our hospitality organization you will play a crucial role in ensuring smooth reservation operations and delivering exceptional guest experiences.

• Assist in managing and overseeing the daily operations of the reservation department
• Process reservations efficiently through various channels including phone email and online booking systems
• Monitor and update room availability and rates in the property management system
• Collaborate with other departments to fulfill special guest requests and ensure guest satisfaction
• Train and mentor reservation agents providing guidance on best practices and company policies
• Analyze reservation trends and provide regular reports to senior management
• Handle complex reservation inquiries and resolve guest complaints professionally
• Implement and maintain standard operating procedures for the reservation process
• Stay updated on hotel promotions packages and services to effectively upsell to potential guests
• Ensure all reservation correspondence is handled within 24 hours
• Manage group bookings and coordinate with the sales team for large reservations
• Optimize reservation strategies to maximize revenue and occupancy rates

Qualifications

• Proven experience in hotel reservations or a similar role within the hospitality industry
• Proficiency in reservation systems Global Distribution Systems (GDS) and property management software
• Excellent interpersonal and communication skills with the ability to interact professionally with guests and team members
• Strong customer service orientation with a focus on delivering high-quality guest experiences
• Demonstrated sales skills and ability to upsell hotel services and room types
• Detail-oriented with excellent organizational and time management abilities
• Ability to work efficiently in a fast-paced dynamic environment
• Problem-solving skills with a proactive approach to addressing guest concerns
• Thorough knowledge of hospitality industry standards and best practices
• Strong leadership qualities with the ability to train and mentor team members
• Proficiency in Microsoft Office suite and other relevant software applications
• Bachelors degree in Hospitality Management Business Administration or a related field preferred
• Fluency in English; additional language skills are a plus

Remote Work

No

Employment Type

Full-time