Assistant Manager Raffles Club

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a dedicated supervisor for the Raffles Club Lounge. Responsibilities include managing staff, ensuring guest satisfaction, and overseeing operations. Candidates should possess a degree in Tourism & Hotel Management and have at least 3-5 years of relevant hospitality experience. Strong leadership and organizational skills are essential, as well as familiarity with the Opera Property Management System. This full-time role offers the opportunity to work in a dynamic environment.

Qualifications

• Minimum 3-5 years of relevant experience, with at least 2 years at a supervisory level.
• Ability to manage a multicultural workforce.
• Self-starter, coach, and mentor who can motivate the team.

Responsibilities

• Manage and supervise all tasks of staff to ensure maximum guest satisfaction.
• Oversee maintenance of efficient repeat guest history system.
• Handle guest complaints and monitor guest comment cards and feedback.

Skills

Organizational skills

Leadership skills

Communication skills

Multicultural management

Education

Degree from School for Tourism & Hotel Management

Tools

Opera Property Management System

Job description

Responsibilities

• Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
• Manage and supervise the lounge during operating hours
• Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
• Meet and greet all guests personally
• Oversee maintenance of efficient repeat guest history system
• Promote InterHotel sales and inhouse facilities
• Perform such functions to include but not be limited to:
  • Prepare Raffles Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
• Handle guest complaints and refer them as necessary follow up on corrective action
• Compile analyze and control Raffles Club costs and inventory
• Prepare requisitions for amenities on a timely basis
• Ensuring and maintain entire range of services offered for the Raffles Club Lounge
• Appraise appearance discipline and efficiency of all staff under direct supervision
• Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
• Prepare efficient work and vacation schedule for Raffles Club staff taking into consideration project occupancy and forecasts and any large group movements
• Performs related duties and special projects assigned
• Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for new staff
  • Analyze training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach counsel discipline staff and provide constructive feedback to staff
• Work with Superior in the preparation and management of departments budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
• Adhere to OH&S policies and procedures and ensure your direct reports do the same

Personal Attributes

• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multicultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a selfstarter coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Qualifications

• Degree from School for Tourism & Hotel Management

Experience

• Minimum 3 5 years relevant experience with at least 2 year at a supervisory level.

Remote Work

No

Employment Type

Fulltime