Assistant Manager - Learning & Development (Gaming Operations)

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is seeking an Assistant Manager - Learning and Development to enhance training initiatives across operational departments. The ideal candidate brings at least 2 years of experience in training or development roles within hospitality, a strong grasp of luxury service standards, and the ability to engage all levels of the organization. This role offers a competitive salary, excellent benefits, and the opportunity to work in a prestigious environment.

Benefits

Attractive salary

Healthcare package

Life insurance

Qualifications

• Minimum 2 years of experience in a Training, Facilitator or Learning and Development Role.
• Experience in hospitality operations with luxury service standards.
• Proven ability to design and deliver engaging training.

Responsibilities

• Act as a business partner for operational departments to identify training needs.
• Collaborate with Departmental Heads to develop learning interventions.
• Monitor guest experience metrics to drive service improvements.

Skills

Training and Development

Communication

Organizational Skills

Microsoft Office

Project Management

Education

Bachelor's degree in Human Resources, Business or Hospitality

Tools

Learning Management Systems

Job description

Overview

About Wynn Al Marjan Island

On schedule to open in the United Arab Emirates in early 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

The Position

The Assistant Manager - Learning and Development supports the strategic execution of training and development initiatives across the property’s operational departments. This role plays a key part in delivering seamless learning experiences, managing learning systems, and supporting the design and delivery of engaging training programs. Working closely with the Manager of L&D, this position ensures that all learning activities align with Wynn’s luxury service standards and operational goals.

Responsibilities

• Act as a business partner to operational departments, assisting departmental trainers and department heads to identify departmental training needs and aligning all learning programs and resources to property-wide standards.
• Collaborate with Departmental Heads to identify learning gaps, develop and design learning interventions and drive performance improvement plans.
• Support the overall Learning and Development team by driving training and awareness of brand values and service culture across all operational areas.
• Ensure all learning activities and resources are aligned to the brand, regulatory and Forbes Travel Guide standards.
• Monitor guest experience metrics and identify service improvements, integrating insights into monthly training plans.
• Guide, coach and mentor a pool of departmental trainers to deliver consistent, high-quality training.
• Monitor and evaluate departmental training effectiveness, providing feedback and action plans for service improvement.
• Develop and upskill departmental trainers through regular workshops, upskilling programs and performance reviews.
• Apply project management skills to coordinate multiple training programs with competing deadlines.
• Track and coordinate attendance for mandatory training sessions and property-wide learning events.
• Collaborate with Wynn Resorts training partners to share best practices and leverage shared resources.
• Mentor junior L&D team members and support their professional development.
• Maintain project timelines, manage resources, and work independently with minimal supervision.
• Maintain accuracy in administrative records for all learning and engagement reports and materials.
• Adhere to all rules and regulations in accordance with business related policies.
• Demonstrate a high level of resort and product knowledge, regularly attend training as required by the business.
• Report directly to the L&D Manager and perform any additional responsibilities as assigned.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree or equivalent in Human Resources, Business or Hospitality preferred.
• Minimum 2 years of experience in a Training, Facilitator or Learning and Development Role.
• Minimum 2 years of experience in hospitality operations with a strong understanding of luxury service standards.
• Proven ability to design and deliver engaging training through instructor-led sessions, on-the-job learning, and digital platforms
• Excellent verbal and written communication skills with the ability to engage all levels of the organization
• Strong organizational and time management skills; able to manage multiple priorities under pressure
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint); experience with design software and tools is a plus
• Familiarity with Learning Management Systems and eLearning development tools preferred
• Flexible working schedule, including availability to work on weekends and holidays as needed
• Demonstrates Professional Grooming & appearance, and adhere s to company and regulatory standards.

Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.