Assistant Manager - Front Office - Jumeirah Burj Al Arab

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in the UAE seeks an Assistant Manager for the Front Office team. The ideal candidate will manage VIP arrivals, organize amenities, and supervise guest events. Requirements include 5+ years in luxury hospitality, fluency in English, and a Bachelor's Degree in Hospitality or related field. Benefits include comprehensive healthcare, professional development opportunities, and a competitive tax-free salary paid in UAE Dirhams (AED).

Benefits

Comprehensive healthcare

Colleague discounts

Performance-based incentives

Qualifications

• Minimum of 5 years’ experience in the luxury hospitality industry.
• Knowledge of an additional language is preferred.
• Experience in managing VIP guest relations.

Responsibilities

• Manage VIP arrivals and guest preferences.
• Organize delivery of VIP amenities.
• Coordinate with Reservations Department for guest preferences.

Skills

Fluency in English

Ability to lead and motivate a team

Customer service skills

Education

Bachelor’s Degree in Hospitality, Business, or relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Burj Al Arab

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for a Assistant Manager to join the Front Office team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role:

• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Organize timely delivery of VIP amenities and spot-check long-staying guests' amenities for quality assurance.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
• Arrange and supervise guest cocktail events, communicating attendance estimates to relevant departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 5 years’ experience in relevant role within the international luxury hospitality industry in a similar role.
• Fluency in English, with knowledge of an additional language.
• Bachelor’s Degree In Hospitality, Business, or any other relevant field
• Proven ability to lead, motivate, and develop a multi-cultural team in a fast-paced environment.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)