Assistant Manager â Events Planning

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hotel chain in Dubai is seeking an Assistant Manager Events Planning to oversee events from planning to execution. You will be the primary contact for clients, ensuring flawless delivery and guest satisfaction. The ideal candidate should have at least 2 years of related experience and skills in customer service, time management, and attention to detail.

Qualifications

• At least 2 years of related work experience required.
• High school diploma or equivalent; hospitality degree preferred.
• No supervisory experience is required.

Responsibilities

• Manage the full lifecycle of events from planning to execution.
• Serve as the main point of contact for clients during events.
• Coordinate rooming lists, event orders, and special requirements.

Skills

Attention to Detail

Time Management

Multi-Tasking Abilities

Customer Service Orientation

Teamwork and Collaboration

Effective Listening

Education

High school diploma/G.E.D. equivalent

Hospitality degree preferred

Tools

Opera (PMS & Sales & Catering)

Microsoft Office Suite

Cvent or other event management platforms

Job description

Overview

The Assistant Manager Events Planning is responsible for managing the full lifecycle of events from post-contract handover to on-site execution and post-event follow-up. The role bridges sales operations and client relations by ensuring that all contracted events (trainings, conferences, groups, social events, gala dinners and more) are delivered. The position requires a dynamic professional who is equally comfortable on the operations floor in front of a computer and on the phone, ensuring every detail is captured, communicated and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre handover, coordinating rooming lists, event orders, schedules and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction, revenue and brand reputation is at the core of this role.

Policies and Procedures

• Maintain confidentiality and safeguard guest privacy and company assets.
• Ensure adherence to LSOPs related to contracts, payments, guarantees and release policies.
• Uphold Marriott brand standards and professional appearance at all times.

Event Coordination

• Receive and manage handovers from the Events Booking Centre with signed contracts and event details.
• Prepare, review and update rooming lists, Banquet Event Orders (BEOs) and function sheets in Opera or related systems.
• Serve as the client’s key contact for all event-related communication from planning stages until event conclusion.
• Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.
• Be actively present on the floor during events to oversee setup, execution and service delivery.

Guest Relations

• Provide proactive and responsive client communication via email, phone and in person.
• Anticipate guest needs and ensure seamless event delivery.
• Address and resolve guest concerns promptly using Marriott’s service recovery tools.

Communication & Collaboration

• Liaise with Sales, Events Booking Centre, Banquets, Culinary, Front Office and other operational departments to ensure flawless execution.
• Share event details and updates clearly and on time with all stakeholders.
• Draft, proofread and distribute accurate BEOs, memos and schedules.

Operations Support

• Supervise event setup and service in coordination with Banquets and Culinary teams.
• Monitor event timelines to ensure adherence and smooth transitions between sessions.
• Support departmental reporting, billing accuracy and post-event feedback collection.

Analytical Skills

• Attention to Detail
• Time Management
• Multi-Tasking Abilities
• Planning and Organizing

Interpersonal Skills

• Customer Service Orientation
• Teamwork and Collaboration
• Effective Listening
• Conflict Resolution

Communications

• Professional Phone & Email Etiquette
• English Language Proficiency
• Writing, Reading and Proofreading Skills
• Arabic language is preferred

Personal Attributes

• Dependability and Integrity
• Positive Attitude and Initiative
• Professional Presentation
• Resilience under Pressure

Organization

• Attention to Detail
• Time Management
• Multi-Tasking Abilities
• Planning and Organizing

Technical Skills

• Opera (PMS & Sales & Catering)
• SfaWeb / MI Sales Companion
• Microsoft Office Suite
• Cvent or other event management platforms

Preferred Qualifications

Education: High school diploma/G.E.D. equivalent; hospitality degree preferred

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: No supervisory experience is required

Note: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience:

Manager