Assistant Front Office Manager

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an Assistant Front Office Manager to enhance guest experiences and manage front office operations. The ideal candidate will have over 5 years of experience in hotel front office roles, including managerial experience. Strong leadership and customer service skills are essential, along with financial acumen. This position offers the opportunity to lead a dynamic team and develop strategies to optimize guest satisfaction.

Qualifications

• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Excellent communication and interpersonal skills to interact effectively with guests and staff.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Lead and manage the front office team.
• Develop strategies to enhance guest satisfaction.
• Oversee daily front desk operations including check-ins and guest inquiries.
• Train and motivate front office staff.

Skills

Leadership and team management

Customer service excellence

Financial acumen

Problem-solving skills

Interpersonal skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Overview

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

Responsibilities

• Lead and manage the front office team.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management

Additional Information

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus