Assistant Front Office Manager

MPC Moving Picture Company; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai is looking for an Assistant Front Office Manager responsible for ensuring smooth operations and exceptional guest experience. The role requires proven hospitality experience, strong leadership, and excellent customer service skills. The ideal candidate will manage daily front office functions, coach team members, and collaborate with other departments to maximize revenue while maintaining professional standards. Flexibility in work hours and fluency in English are essential, along with a passion for the hospitality industry.

Qualifications

• Proven experience in hospitality, preferably as a Duty Manager or Assistant Front Office Manager.
• Flexibility with work hours including evenings, weekends, and holidays.
• Fluency in English; knowledge of Arabic or other languages is advantageous.

Responsibilities

• Assist in managing daily Front Office operations, ensuring smooth check-ins and check-outs.
• Lead and inspire the reception team to create memorable experiences for guests.
• Monitor and optimize room rates to ensure maximum revenue generation.

Skills

Customer service skills

Leadership skills

Problem-solving skills

Interpersonal skills

Organizational skills

Tools

Opera

Job description

Company Description

Assistant Front Office Manager

As a Assistant Front Office Manager you will be responsible for providing excellent service and maintain overall efficiency of set standards for the Front Office function and be accountable for the hotel'sperformance.

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Job Description

Join our dynamic team as an Assistant Front Office Manager at our prestigious hotel in Dubai, United Arab Emirates. We're seeking an enthusiastic and customer-focused professional to support the Front Office operations and deliver exceptional guest experiences in one of the world's most exciting hospitality destinations.

• Assist in managing daily Front Office operations, ensuring smooth check-ins, check-outs, and guest services
• Lead and inspire the reception team to create memorable and effortless experiences for our guests
• Coach and develop team members, fostering a supportive and collaborative work environment
• Work closely with the Duty Managers to implement selling strategies and maximize occupancy rates
• Support the Front Office Manager in various Head of Department tasks, including compliance and departmental budgeting
• Monitor and optimize room rates, manage overbooking levels, and ensure maximum revenue generation
• Resolve guest concerns promptly and professionally, maintaining high levels of customer satisfaction
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Maintain the highest standards of professionalism and appearance in the Front Office area
• Stay updated on local attractions, events, and services to provide informed recommendations to guests

Qualifications

• Proven experience in hospitality, preferably as a Duty Manager or Assistant Front Office Manager
• Strong leadership skills with a passion for team development and coaching
• Excellent customer service skills and the ability to create memorable guest experiences
• Proficiency in front desk operating systems, preferably Opera; understanding of GDS is a plus
• Outstanding communication and interpersonal skills
• Ability to work effectively in a fast-paced, multicultural environment
• Flexible with work hours, including evenings, weekends, and holidays
• Strong problem-solving skills and ability to make quick, sound decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Fluency in English; knowledge of Arabic or other languages is advantageous
• Passion for the hospitality industry and a commitment to excellence
• Ability to work collaboratively within a team and across departments
• Eligibility to work in the United Arab Emirates