Arabic Speaking - Assistant Director RMCC MEA

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Dubai is seeking a strategic Assistant Director to enhance revenue and profits across multiple hotels. The candidate will lead a team, drive revenue management strategies, and engage with stakeholders to ensure exceptional quality and customer satisfaction. Qualifications include revenue management experience, strong analytical and leadership skills, and fluency in English, with Arabic preferred. This role is crucial for the organization's success in delivering outstanding hospitality.

Qualifications

• Experience in revenue management is a must.
• Strong people management and coaching abilities are required.
• Fluency in English is mandatory; Arabic is preferred.

Responsibilities

• Lead a team of Cluster Revenue Managers.
• Conduct commercial reviews to identify risks.
• Drive incremental EBITDA and RevPAR.

Skills

Communication

Analytical skills

Leadership

Team collaboration

Time management

Proactive sales approach

Education

Degree-level education or equivalent

Tools

Excel

PowerPoint

Word

OnQ PMS

GRO RMS

Delphi FDC

Job description

Overview

Hilton is looking for a strategic and dynamic Assistant Director to join the RMCC MEA in Dubai. In this role you will work to maximise revenue and profits for multiple hotels by leading strategic revenue management initiatives, conducting commercial reviews, and aligning with regional stakeholders. This role is central to Hilton’s mission of delivering excellence in profit, people, customer satisfaction, and quality.

What will I be doing?

Leadership & Team Development

• Lead a team of Cluster Revenue Managers, Senior Cluster Revenue Managers, Revenue Executives, and Team Leads.
• Recruit, coach, and develop high-performing team members.
• Conduct regular performance reviews and succession planning.
• Collaborate with the Senior Training Manager to ensure robust training programs.

Commercial Strategy & Execution

• Conduct commercial reviews to identify risks and opportunities.
• Align with Commercial Directors and Operational VPs to implement strategic actions.
• Represent RMCC in regional Commercial Focus Meetings (CFMs).
• Drive incremental EBITDA, RevPAR, and Fair Market Share.

Revenue Management & Analysis

• Ensure pricing strategies are based on sound commercial judgment.
• Conduct weekly system audits and reporting reviews.
• Analyse booking pace, room statistics, and demand trends.
• Identify underperforming hotels and implement targeted strategies.

Project & Change Management

• Lead strategic projects aligned with RMCC’s annual goals.
• Implement new tools, systems, and processes.
• Evaluate training impact on business performance.

Stakeholder Engagement

• Build strong relationships with hotel management, commercial teams, and other departments (Sales, Marketing, Finance, Operations).
• Promote RMCC services to non-RMCC hotels.
• Maintain alignment with global revenue management objectives.

Key Accountabilities

• Profit: Maximise revenue through best practices and SOPs; prioritise data analysis to meet brand targets.
• Quality: Ensure commercial decisions are data-supported; maintain consistent quality across teams; contribute to continuous improvement of SOPs.
• Customer: Build trust with hotel and commercial stakeholders; promote RMCC to brands and owners.
• People: Provide training and development opportunities; support effective succession planning.

Specific Responsibilities

Information Analysis & Monitoring

• Analyse room statistics, forecasts, and booking trends.
• Ensure data accuracy and SMART action planning.

Driving Commercial Performance

• Collaborate with RMCC and hotel teams to meet financial targets.
• Identify and act on unrealised revenue potential.
• Contribute to regional and brand commercial planning.

Recruitment & Development

• Identify and recruit top talent.
• Support new hires through certification and onboarding.
• Design and deliver training programs.

Strategic Planning

• Support RMCC growth through sales, service models, and planning.
• Organise sales presentations and team changes.
• Lead follow-up on GM and TMOS surveys.

Communication & Relationship Management

• Maintain proactive communication with stakeholders.
• Facilitate feedback and idea sharing across teams.
• Handle confrontational situations calmly and constructively.

What are we looking for?

• Communication: Strong written and verbal skills; effective presenter.
• Analysis: Data-driven decision-making; trend recognition.
• Teamwork & Relationships: Motivational leadership; adaptability.
• Planning: Prioritisation and time management.
• Drive & Resilience: Calm under pressure; results-oriented.

Qualifications, skills & qualities

• Degree-level education or equivalent (Hotel School, Apprenticeship, Graduate Training) – Preferred
• Experience
• Revenue management experience – Required
• Commercial team management – Required
• Corporate or area-level distribution/revenue experience – Preferred
• Hilton systems experience (OnQ PMS, GRO RMS, Delphi FDC) – Preferred
• Analytical, leadership, and communication skills – Must
• People management and coaching – Must
• Advanced Excel, PowerPoint, Word – Must
• Commercial mindset and proactive sales approach – Must
• Self-motivated, adaptable, and team-oriented – Must
• Strong presentation and interpersonal skills – Must
• Ambitious and open to learning – Preferred
• Fluent English (spoken and written) – Required with Arabic preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!