After-Sales Workshop Lead — Automotive Service Excellence

Kavak GCC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive e-commerce company in Dubai is seeking a Workshop Supervisor to oversee workshop operations. The candidate will manage technicians and ensure quality repairs in line with time and safety standards. A minimum of 5 years of supervisory experience in an automotive dealership is required, along with a diploma in a related field. Effective communication skills in English, with Arabic being advantageous, will help in driving team performance and customer satisfaction.

Qualifications

• Minimum 5 years’ experience as supervisor in a reputed automotive dealership.
• Knowledge in mechanical, electrical & body repairs.
• Good communicator in English; Arabic an advantage.

Responsibilities

• Ensure optimum utilization of available workshop technicians.
• Allocate job cards to align jobs with skills and maximize throughput.
• Review pre-order forms to confirm parts requirements.
• Ensure quality checks on finished jobs are done.
• Prepare quotations and coordinate with service advisors.
• Review workshop figures to monitor operational targets.

Skills

Team management

Mechanical knowledge

Communication in English

Knowledge of technical software

Education

Diploma or equivalent in Mechanical / Automotive

Job description

A leading automotive e-commerce company in Dubai is seeking a Workshop Supervisor to oversee workshop operations. The candidate will manage technicians and ensure quality repairs in line with time and safety standards. A minimum of 5 years of supervisory experience in an automotive dealership is required, along with a diploma in a related field. Effective communication skills in English, with Arabic being advantageous, will help in driving team performance and customer satisfaction.